Customer Service Merchandise Manager

Bradley Dean Mellang

Sioux City, Iowa 712-***-****

linked.com/in/brad-mellang-34897a33/ *********@*****.***

Dedicated, dynamic executive leader with expertise in multiple facets of management, operations, and sales, gained in sectors including retail, financial and insurance. Superb leadership abilities, teaching, training, and empowering others to achieve their professional best. Skilled in fostering collaborating among members of the organization to advance business and financial objectives. Solid record of implementing improvements to processes and procedures resulting in increased efficiencies and driving profitability.

Team Leadership

Training & Development

Coaching & Mentoring

Relationship Management

Operations Management

Process Optimization

Budgets & Reporting

Integrity-Based Selling

Customer Service

Creative Problem Solving

Sales Management

Continuous Improvement

PROFESSIONAL EXPERIENCE

BOMGAARS, Wayne,NE 8/2019-PRESENT

Store Manager

Provided strong leadership during the Covid period leading to record sales. Created a customer service first culture through continuous coaching and feedback.

Achieved record sales two consecutive years

Increased efficiencies in processing trucks by 24 hours through improvements in stockroom organization and scheduling

Installed and supported team first leadership team.

SHOPKO, Sioux City, Iowa 7/2016 – 7/2019

General Merchandise Manager

Provide overall leadership to daily store functions and processes, manage budgets, and supervise store teams. Examined current processes to identify gaps and opportunities for improvements, implemented upgrades designed to increase productivity and boost sales.

Utilized in-depth familiarity with team members’ skills to optimize positioning, facilitating skill growth and overall team success.

Analyzed budgets regularly to ensure ongoing compliance, implementing operational adjustments as needed.

Reduced shrink rate by .4% over two years through improved planning, execution, and training, turned failing audit into passing audit.

EDWARD JONES INVESTMENTS, Rock Rapids, Iowa 2015 – 2016

Financial Advisor

Displayed strong interpersonal abilities prospecting for new clients through individual contacts, phone calls, and referrals, following up to turn prospects into clients. Obtained series 7 and 66 licensure in multiple states.

Conducted research to formulate informative investment presentations for clients, conveying sometimes complex information in an understandable fashion.

Demonstrated initiative and commitment going door to door, reaching out to new prospects and developing client portfolio.

SHOPKO HOMETOWN/PAMIDA, Winner, South Dakota 2009 – 2015

Store Manager

Delivered strong leadership for overall store operations, introducing improvements leading to increased profitability and staff engagement.

Achieved highest average dollar amount per transaction in district, increasing transaction accounts by 25% through effective management and optimizing staff placements.

Streamlined unloading and processing of truck shipments, achieving a 50% increase in efficiency.

Reduced staff turnover by 25% by inspiring staff to expand their skills, progressing in alignment with company vision and goals.

PAMIDA, Chelsea, Michigan 2006 – 2009

District Manager, Michigan and Ohio

Established culture focused on the customer experience, training staff in effective service delivery techniques and approaches. Recruited and hired leadership team with appropriate skills to maximize sales growth. Served as liaison with corporate management in coordinating company directives and conducting seasonal planning initiatives.

Led operations in 16 stores across several states with total sales over $40 million.

Store Manager, Galion, Ohio, Ogallala, Nebraska, and Ladysmith, Wisconsin 1996 – 2006

Introduced programs, policies, and procedures designed to maximize sales and profit, reduce shrink, and improve customer service. Mentored sales and operations team members, modeling customer service and ethical behavior.

Revitalized unprofitable store into profitability through fostering change of store culture plus increased execution, follow-up, and training

Met and surpassed all established operational and merchandising objectives.

Additional professional experience with Pamida as Assistant Manager, gaining solid foundation for advancement within the organization.

EDUCATION

Bachelor of Science in Business Administration, University of South Dakota, Vermillion, South Dakota

COMMUNITY LEADERSHIP

Civil Service Commission

Super Bowl LII Volunteer

President, Vice President, and Board Member, Chamber of Commerce, Winner, South Dakota

Rotary Club International

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