Assistant Manager Customer Service
Resume:
Jian Diaz Ventura
New Jersey, NJ *****
*********@*******.***
Objective: Seeking an entry-level position to begin my career in a high-level professional environment to enhance my management, and client experience relations with a potential career growth.
Highlights
-Revenue generation -Training
-Financial oversight -Customer service
-Inventory control -Resourceful problem solver
-Employee relations -Persuasive communicator
-Talent development -Motivational leader
EXPERIENCE
ADIDAS
Assistant Manager (Pillar people) Paramus, New Jersey 2019/Present
Daily monitoring of KPIs and sales result (Sales, customer Data capture, product knowledge).
Managed over 25 employees, with a yearly budget of 5.5 million.
Build team spirit and motivation that encourage performance and initiative.
Created an effective schedule that aligned with store needs and expectations.
Performed monthly meetings with the leaders, and team members. (Coaching moments)
Train and develop the team to empower excellence clients experience.
Define needs in terms of profiles, competencies.
Partner with HR to hire qualities profiles.
Ensure new candidates follow the onboarding process.
Reward/Value performance and manage underperformance with consistent feedback.
Prepare and monitor stock take weekly to ensure inventory consistency.
Define clear role and expectations.
Forever 21
Assistant manager Paramus, New Jersey 2016/2019
Drove and exceeded Business KPI. (Yearly budget 11 million).
Managed over 32 employees.
Know and apply the store operational manual.
Interviewed and processed all new hire paperwork including I-9 and W4
Assisted in the training and development of new hires.
Train the team to recruit new client thru personalized relationship.
Assisted customers with purchases including locating the product and checking them out.
Define for each team member a development plan. (Coaching in the moment)
Write and administer all corrective actions for associate.
Weekly Associated Schedule.
Aldo Shoes New York, New Jersey 2012/2016
Assistant manager
Drove and exceeded store KPI goals by enhancing a level of customer experience and quality of sales.
Maintained security standards within cash management, counting money, opening, and closing shift.
Ensured safety of customers, colleagues, and merchandise in the store.
Define the partnership with leaders and train them to become a future excellence.
Updated training procedures for all newly hired.
Led inventory control, and quarterly reconciliation of incoming new merchandise.
Captured meaningful customer data to build relationships with future clients.
Maintained sales floor, referred products and promotions that best fit the client needs.
Supported visual excellence by utilizing the directive tools, and creativity to ensure all windows set up, and store displays.
EDUCATION/ OTHER QUALIFICATIONS
Bergen Community College, NJ- Studied Business Administration.
American Beauty School Bronx, NY- Certificate of Cosmetology to be received in June 2014 (Makeup, Hair, Nails)
Technical Skills Various POS systems, Computers (Mac & PC), handhelds, Microsoft software, and social media.
Languages- Able to speak and write English and Spanish.
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