Customer Service General Manager

Professional Summary

Highly motivated and experienced general manager with 10 years of restaurant management experience and nearly 15 years of total experience who is looking to join a growing restaurant brand at a higher management position to be able to showcase my knowledge and skills in managing and building teams, financial data analysis, inventory and cost controls, customer service, and increasing brand awareness.

Education

University of Delaware Newark, DE

Bachelor of Hotel, Restaurant, Institutional Management September 2009- January 2013

Experience

Anthony’s Coal Fired Pizza July 2020-Present

General Manager/Senior Manager

Pike Creek, DE

oHelped manage the 7th busiest store in the company during ever changing policies/laws during Covid. Helped to organize and streamline curbside and takeout procedures to provide an easier guest and team member experience.

oResponsible for scheduling staff to meet labor targets while providing great customer service and food quality

oIn charge of bar ordering and cost controls and assisted kitchen manager with food inventory and ordering.

oKept team turnover under 85% with great store culture and leadership.

oP&L analysis with action plan on how to improve areas of need.

Springfield, PA (February 2021 – July 2022)

oGeneral Manager of an NRO for a first of its kind takeout model in Anthony’s.

oHelped organize and streamline processes and procedures to the new model.

oKept team turnover under 100% during the last year by training and promoting key team members to hourly managers to help run store and through great store culture and leadership.

oTop store in company for Ecosure food safety audits with score average of 99.5% and top 20 store for loyalty program adherence.

oTook part in weekly calls with Regional/Market Regional to help develop managers into senior managers from our district.

Wynnewood, PA (August 2022 – present)

oTook over store in bottom 10 of the company in desperate need of staffing, organization, and cleanliness.

oHave improved guest satisfaction scores to 4.3 from 3.8. Also improved loyalty attachment by over 100% from previous period.

oPut systems in place to improve restaurant cleanliness and sanitation. Installing culture to ensure team members feel appreciated and have the tools necessary to do their job.

California Pizza Kitchen August 2019-March 2020

Senior Manager/Kitchen Manager

Newark, DE

oAssisted General Manager with hiring, training, and development of staff to build a highly motivated and guest centric team

oOptimized profits by controlling food, beverage, and labor costs resulting in a 10% increase in sales

oScheduled kitchen and front of house staff within labor budget to maximize profits

oDeveloped assistant manager by creating weekly task to help further their knowledge

oMaintained high standards of food safety and sanitation and organized kitchen to improve efficiency of service.

oBuilt weekly P&L statements and created action plans to improve areas of concern.

Ruby Tuesday’s March 2011-July 2019

General Manager

Springfield, PA (9/2016-1/2019)

Philadelphia, PA (1/2019-7/2019)

oBuilt sales forecast and schedules to maximize productivity and ensure quality service

oMaintain high standards of food safety and sanitation

oSchedule and direct staff in daily work to achieve maximum productivity

oCreate and delegate tasks for management and staff with realistic goals and time lines

Kitchen Manager, Middletown DE March 2011-September 2016

Skills

Staff Development Team Leadership Problem solving Interpersonal communication Time management

Customer Service Data Analysis ServSafe Food Safety Certified

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