Customer Service Data Entry

Amber Siwek

Vernon, CT 860-***-**** *****.*****@*****.***

SUMMARY OF QUALIFICATIONS

Motivated and well-organized customer service professional experienced in the food and transportation field; offering the ability to provide new perspectives in the workplace. Strong communication and organizational skills; thrives in fast paced environments; able to adjust to handle multiple responsibilities and takes initiative to make things happen by getting things done while functioning well under pressure. Functions well as a team member or independently; adept at professional communication with employees and management at all levels. Passionate about helping others and skilled in providing high quality service; takes pride in representing the company with dignity and professionalism. CORE SKILLS

● Conflict Resolution

● Communications

● Organization

● Food Service

● Telephone Etiquette

● Customer Service

● POS Systems

● Management

● Microsoft Office

● Data Entry

● Sales/Marketing

● Influence & Negotiation

● Action to Detail

● Critical Thinking

● Active Listening

WORK EXPERIENCE

Delivery Driver, (Uber eats) UBER PARTNER DRIVERS Manchester, CT 11/2018–03/2020

● Delivered food products to different location throughout different towns in safe, timely and accurate manner

● Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

● Interacted with customers, handled payment transactions, and ensured timely deliveries Salesperson, POWER HOME SOLAR & ROOFING Mooresville, NC 08/2018–12/2018

● Gathered information and contacted business leads, as well as pre-qualified candidates for Solar intake

● Arranged appointments for Sales team, and provided data entry Cook/Cashier, STEAK N SHAKE Mooresville, NC 11/2017–07/2018

● Provided hospitable service to all guests following Steak n Shake’s steps of service

● Maintained a clean sanitized counter area, appropriately stocked, and kept workstations well-organized

● Processed cash, credit, and coupon transactions accurately and quickly using a POS system

● Prepared and deliver drinks and other menu items in an expedient manner

● Maintained safety and security procedures as required

● Completed all other tasks as assigned and maintained company policies and standards MACY'S (Alorica Agency) Mooresville, NC 03/2018–06/2018 Customer Service Representative (Remote)

● Worked from home assisting customers placing and resolving orders giving excellent customer service

● Answered inbound customer service calls or respond to emails from customers

● Quickly assisted customers with good solutions

● Documented details of calls and customer interactions in the appropriate systems

● Navigated multiple screens, computer systems and programs while taking on workloads and completing them with accuracy

Prep Cook/Line Cook, OUTBACK STEAKHOUSE Mooresville, NC 09/2017–03/2018

● Provided excellent customer service, by greeting customers and having a positive attitude

● Cooked and prepped foods in a timely and safe productive manner

● Cleaned and inspect food preparation areas, such as equipment and work surfaces or serving areas to ensure safe and sanitary food-handling practices

● Worked within a team environment preparing recipes and menu items from following food safety requirements Supervisor/Closer, PAPA MURPHEY'S PIZZA Statesville, NC 02/2017–08/2017

● Provided quality customer service through positive and professional interaction with customers in person or by phone

● Performed other assigned workstation duties including making quality products, preparing ingredients, and taking orders

● Protected the company's assets by maintaining organized, safe, and clean work areas, while complying with safety and building security standards

● Monitor employees to making sure workflow was organized, timely and secure, while keeping record of supplies inventory

Customer Service/Team Lead, FROM YOU FLOWERS LLC Hartford, CT 01/2016–02/2017 Accomplishments:

Increased customer retention added new customers increasing company production

Promoted to team Lead within a period of 1 year

● Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

● Provided customers with product and service information

● Identified, researched, and resolved customer issues using the computer system

● Received callers providing exceptional listening skills to determine the nature of their call-in order to address their inquiries clearly and precisely in a professional manner

● Assisted with customer service, phone calls, and organized orders

● Identified, researched, and resolved customer's issues in a timely manner

● Provide back up support as on-site manager/Team Lead, responsible for managing staff Cashier/Customer Service, KMART Vernon, CT 10/2015–12/2015

● Greeted customers answered questions cashed out customers and handled large amounts of cash Event Specialist, ADVANTAGE SALES AND MARKETING Connecticut 12/2014–02/2015

● Provided excellent customer service and developed a professional working relationship

● Increased sales through product promotions

● Cultivated existing relationships for repeat business

● Encourage sales through live product demonstrations, sampling, and engagements

● Responsible for setup, takedown, cleaning, and filling out accurate post-event call reports

● Created menus, quotes, invoices, reports and entered payments in various systems

● Created a positive product impression and generated brand awareness for in-store food and non-food demonstrations

House Manager, GETCHELL AGENCY Bangor, ME 08/2013–10/2013

● 7 day live in house manager, was responsible for overseeing/caring for mentally disabled adults

● Supported emotionally to keep patient mentally healthy and entertained, including mind stimulating activities

● Prepared, nutritious meals each day based on special dietary needs

● Tracked and administered oral medications per doctors' orders

● Maintained records of patient care, condition, progress, and problems

● Assisted patients with activities of daily living: eating, dressing, grooming, bathing, as well as help moving in and out of wheelchair into bed, transportation and running errands EDUCATION AND AWARDS

BA in Business Management and Human Resources

University of Phoenix-Online Campus Mooresville, NC, 05/2018 to Present Academic Achievement: Honor Society and the National Society of Leadership and Success

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