Customer Assistance Service

Ashley Martinez

Harlingen, TX ***** • *******.**********@*****.*** • 956-***-****

Professional Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive, and punctual. Operates well within team-oriented environments. Polished and professional team member skilled at counting money, processing payments, and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guest to maximize loyalty. Managed highly accurate cash registers by processing cash, card, and check payments without errors. Security-minded and service-oriented with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.

Skills

Liquor regulations and compliance

Issue resolution

Payment processing

Merchandise restocking

Product recommendations

Customer greeting

Customer assistance

Experience

Cashier September 2019 – March 2020

Walmart – Donna, TX

Assisted with purchases, locating items, and signing up for rewards programs.

Helped customers find specific products, answered questions, and offered advice.

Processed returned items in accordance with store policy.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Properly verified customer identification for alcohol or tobacco purchases.

Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.

Learned roles of other departments to provide coverage and keep store operational.

Inspected items for damage and obtained replacements for customers.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Trained new team members in cash register operation, stock procedures and customer service.

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Resolved issues with cash registers, card scanners and printers.

Increased sales by suggesting specific purchases to customers.

Trained new employees in cashiering procedures, offering assistance in resolving issues.

Processed customer payments quickly and returned exact change and receipts

Welcomed customers, offering assistance to help find necessary store items.

Processed all sales transactions accurately and promptly to prevent long customers wait times.

Customer service

Lowes Home Improvement- Weslaco, TX

Help answer questions about a company’s item or even services.

Help process some orders and even transactions.

Handling customers complaints.

Help resolve issues with any technical problem.

Provide proactive outcomes on customers.

Collecting and analyzing customer feedback.

Give customer’s information about products or services, taking orders, and process returns.

Education and Training

Associate of Science in Interdisciplinary Studies

South Texas College – McAllen, TX May 2021

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