Stock Associate Retail
Resume:
Allison Mora *** SW * Street Apt **
Miami, Florida, 33130
Experience
Cleaner/Maid
Pro Bowl Cleaning
August 2022- Present
Wiping down all surfaces
Clean bathrooms
Wash linens in Unit
Make beds
Vacuum and Mop
Dispose of trash
Sales Associate/ Personal Assistant
Botanica La Luz Divina – Rita La Luz Divina
June /2016 - June/2022
Serves customers by helping them select products.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greets and receives customers in a welcoming manner.
Responds to customers’ questions.
Documents sales by creating or updating customer profile records.
Manages financial transactions.
Processes payments by totaling purchases, processing checks, cash, and credit and debit cards.
Alerts Owner of potential security issues.
Assists with inventory, including receiving and stocking merchandise.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
Maintain store cleanliness, sweeping, mopping floors, countertops, display windows
Organize and schedule appointments
Plan meetings and take detailed minutes
Order office supplies and research new deals and suppliers
Maintain contact lists
Provide general support to visitors, meet & greet with the owner
Dealing with emails and phone calls by responding, passing on messages or highlighting them for their owner’s attention
Prepares meeting rooms for appointments, coordinates schedules, and greets customers and clients prior to meetings.
Proven ability to manage a flexible schedule
Ability to interact with high profile clients and executives
Taking pictures of Owner at parties and events editing photos & videos, uploading on social media platforms Facebook, Instagram, and YouTube.
Independent Beauty Consultant
Mary Kay
June 2012 – Present
Direct selling, showing customers how to apply Mary Kay skin care products, fragrances, color cosmetics, and recruiting for this amazing business opportunity.
Retail Stock Associate
Victoria's Secret
July 2013 - May 2016
•Associates assist in multiple areas of the store including setting floor sets and/or cleaning, processing,
replenishing, cashiering, and selling
•Proactively engages with customers, reads cues and responds effectively
•Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and
efficiently
•Provides customers with the perfect bra fit by asking effective questions
• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for
purchase
•Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
•Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to
brand standards to enable efficient replenishment
• Understands and demonstrating Company values
•Maintains a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras"
culture
Support and Recovery
Macy's
April 2011 - May 2011
Support and recovery/ fitting room in Junior's
Supervised the fitting room area, counted & limited the number of clothes customers bought into the fitting
room, thorough check of stalls. Organize the fitting room; put back the merchandise where it belongs.
Customer Service Representative
Cross Country Automotive Services
July 2010 - September 2010
Answered customer inquiries with a professional attitude and manner while adhering to measurable
Departmental goals.
Processing transactions accurately.
Effectively utilized and navigated internal resources to arrive at the right solution for the client e.g., computer
Systems, online resources, and business partner relationships.
Actively participated in Quality Improvement Process
Would demonstrate excellent call handling skills, patience and respect with complex and non-complex calls
Established rapport with customers, making them feel unique and valued.
Completed Client Benefit/Insurance Plan Training and ongoing education and learning.
Defining a problem clearly and escalating concerns appropriately when necessary.
Understanding that CSAs are “Fidelity’s Voice to Our Customers".
Barista
Starbucks
July 2007 - June 2010
Sparked revenue through sales techniques
accurately maintained cash resources by computing sales prices, receiving and processing payments.
Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills
Effective when working under pressure and manages time efficiently
clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety
regulations.
Prepared and served beverages in a timely manner.
Education
Business Administration
Miami Dade College
2012 - 2013
High School Diploma
Miami Coral Park
2006 - 2008
Volunteer Work
Activities Coordinator at Youth MOVE Miami
Youth MOVE Miami connecting, supporting and developing youth leadership in advocacy to create positive
change. We practice authentic youth engagement through youth driven decision making by elevating youth
voices of lived experience. We ensure that young people are heard and valued as leaders in the agencies,
communities, and systems that impact their lives.
Advocates for the youth in activities that they would like to participate for the organization salsa class,
poetry, art, etc.
Advocating for mental health education so they can be educated. To advocate for themselves in their self-
care, to have for themselves, and be proactive in advocacy for mental health in the system.
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