Rachael Sheanee Jackson

Lynn Haven, FL *****

adv4gn@r.postjobfree.com

+1-732-***-****

I am an office Secretary with 24 years of progressively responsible experience providing office support to nurses, physicians, managers and assistant managers, patients, customers and beneficiaries. I am experienced in providing exceptional customer service, combining excellent organizational skills with hands-on clerical knowledge, superior memory for details and a strong work ethic. I am self-starter with the ability to meet and greet people and make them feel comfortable. Maintain professionalism at all times and use discretion when handling confidential information. Competent "people person" ready to get the job done.

EDUCATION:

Penn Foster (online) 08/2008-08/2009 Pharmacy Technician

Tom P. Haney Panama City FL 7/2002-8/2003 Business Management

MS Word, Excel, PowerPoint, Access, and Outlook, Business Ethics, keyboarding, data entry and computer files.

Harrison Career Institute Oakhurst NJ 11/1999-3/01 Computerized Medical Office Assistant

Medical billing, dictation, Pharmacology, Anatomy, office systems, data entry, Medical Terminology, keyboarding and computer files.

Neptune High School Neptune NJ 1994-1997 Diploma

EXPERIENCE:

Xfinity 2/2021-present

Greeter/Equipment Specialist

Greeting customers, handling equipment, directing customers to the appropriate customer service representatives, assisting customers with making payments.

Maximus 9/2014-4/2020

Customer Service Representative

Answering inbound calls. Providing excellent customer service. Helping to resolved customer questions and concerns. Resolving billing and payment issues. Helping customers with understanding the ACA and Medicare processes and procedures. Assisting customers with enrolling into Medicare.

Foxwood Apartments (100 units)(HUD) 5/2012-5/2013 Property Manager**Duties include but not limited to: Supervising a staff of 4 employees, working with vendors, handling complaints, concerns and comments. Answering multi-line phones, leasing apartments, receiving and receipting payments for rent, security deposits, pet fee or damages, handling move in and move out of residents, creating work orders, performing criminal and credit checks, emailing, putting resident files in order in a timely manner.

Paul Jackson Electric, Inc. 8/2008-Present Secretary/AP/AR Specialist**Duties include but are not limited to: Oversees accounts receivable recordkeeping. Ensures cash receipts, claims, or unpaid invoices are accounted for properly. Calculates and enters charges for interest, refunds, or related items. Reviews invoices for accuracy and completeness. Sorts documents by account name or number and processes invoices for payment. Post transactions to journals, ledgers and other records.

Bay Medical Center Panama City, Fl 12/2/2003-6/1/2007 Medical Office Secretary **Duties include but are not limited to: answering and directing phone calls, data entry of patients admittance and discharge, assisting patients, nurses, physicians and other departments of the hospital, ordering tests, diet, scheduling procedures, scheduling follow up appointments, calling physicians for consults, all while maintaining and abiding by Hippaa rules and regulations on privacy.

Bay Lincoln-Mercury Panama City FL 8/2002-12/1/2003 Receptionist/Cashier **Duties include but are not limited to: assisting sales people, customers, general managers and owners, answering and directing phones calls, filing, data entry, inventory control, cashier, handling large amounts of money for down payments.

REFERENCES AVAILABLE UPON REQUEST

Authorized to work in the US for any employer

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