Customer Service Time Work

Alberto Castro III

Toledo, OH ***** 419-***-**** ***************@*****.***

Summary

Goal-oriented, effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering experience background generating new business by selling various insurance plans.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level job position to help launch career while achieving company goals.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Business-minded Regional Sales Manager proficient in coordinating and counseling sales teams to promote successful outcomes. Offering expertise in strategic development acquired over many years of experience in the customer service industry. In my Church I am the "Captain of the attendants" and my job is to make sure the location, and those attending, are safe and secure from any disturbance.

Natural leader offering many years of success in several positions. Proven skills in aligning operations with market conditions and customer demands to catapult sales forward and strengthen long-term business success. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results.

Skills

Insurance Sales Strategy

Problem-Solving

Sales Leadership

Negotiation and Persuasion

Customer Service

Team Building

Decision Making

Problem Solving

Detail-Oriented

Customer Complaint Resolution

Staff Training and Development

Experience

INSURANCE AGENT 04/2013 - 04/2017

Allstate Corp - Toledo, OH

Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs. Analyzed customer needs and provided best options, upselling products and services. Responded to customer inquiries and problems to promote great service. Engaged customers and provided high level of service by carefully explaining details about documents. REGIONAL SALES MANAGER 04/2009 - 04/2013

Roth Sharp Tools - Toledo, OH

Developed and managed regional sales program and market operations. Penetrated new markets by investigating competitor products, services and trends. Prospected, identified and cultivated relationships with contacts to promote product lines and solutions. Created and maintained sales environment to support business objectives. Resolved customer complaints regarding sales and service. Enhanced sales volume through skilled support to both new and inactive customers. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development. Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Determined price schedules and discount rates.

Education and Training

Insurance School - Toledo\Oh P&C Licence

Insrance, 04/2013

Libbey High School - Toledo, OH High School Diploma 06/1996

Languages

English:

Professional

Spanish:

Professional

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