Customer Service Housekeeping Manager
Resume:
Anthony Marcell Gregory
*********@*****.***
Qualifications Summary
Highly personable Customer Service Professional with over thirty years of experience in the Hospitality Industry,
Talent for identifying customer needs and presenting solutions for customer's concerns and issues.
Demonstrated ability to gain customer's trust and provide exceptional follow up service, leading to increased repeat and referral business.
Expertise in resolving escalated customer service issues (internal and external customers).
Great leadership and training abilities.
Track record of assisting in the design and implementing of reporting procedures that reduce labor costs, improving department moral, and customer satisfaction rating.
Proficient with Microsoft Word, Explorer, and Outlook.
Delphi, Timesaver, Epitome and Benchmark Hotel Information Systems
Professional Experience
April 2018 – present
Home2Suites by Hilton
Kara Management Company
Lithia Springs, Ga,
Opening Executive Housekeeping Manager
Establish standards and procedure for housekeeping staff
Inspect and evaluate physical condition of establishment
Insure proper inventories of all guest supplies, cleaning supplies, linen and equipment
Properly schedule associate to ensure room coverage per forecast
Maintain the upmost appeal of all guestroom and pubic space
Self-employed Lyft Driver
November 2017 - present
Crestline Hotel Resorts (Georgia Tech Hotel and Conference Center)
Atlanta, Ga. August 2009 to October 2017
Director of Housekeeping
Establish standards and procedures for housekeeping staff
Inspect and evaluate physical condition of establishment
Insure proper inventories of all guest supplies, cleaning supplies, linen, and equipment
Properly schedule associate to ensure room coverage per forecast
Maintain the upmost appeal of all guest room and public space
Crestline Hotel and Resorts (Georgia Tech hotel and Conference Center)
Atlanta, Georgia July 2003-August 2009
Conference Service Manager
Directed all aspects of conference set up
Assigned, directed and supervised, and trained the staff in the proper methods of conference setup
Attend daily BEO meetings
Worked with meeting planner to ensure there is set properly
Crestline Hotel and Resorts (Emory Conference Center and Hotel)
Atlanta, Georgia January 2001-July 2003
Housekeeping Manager
Establish standards and procedures for housekeeping staff
Inspect and evaluate physical conditions of establishment
Insure proper inventories of all guest supplies, cleaning supplies, linen, and equipment
Maintain the upmost appeal of all the guest rooms and public space
Crestline Hotel and Resorts (Emory Conference Center and Hotel)
Atlanta, Georgia January 1998- 2001
Conference Service Setup Manager
Directed all aspects of conference set up
Assigned, directed and supervised, and trained the staff in the proper methods of conference setup
Attend daily BEO meetings
Worked with meeting planner to ensure there is set properly
References:
Vinnie Alferie
Georgia Tech Hotel & Conference Center
Director of Engineering
Lewis Montalvo
Emory Conference Center & Hotel
Director of Housekeeping
Shanique Smith
Georgia Tech Hotel & Conference Center
Guest Services Manager
Yolanda Russell
Omni Atlanta Hotel at CNN Center
Convention Services Manager
Susa Hill
Task Force Gen. Manager
Email: ********@*****.***
Contact this candidate