Property Manager Support Specialist
Resume:
Michael Quinn
Experienced Property Manager and Administration Professional with 20+ years of experience.
Terrell, TX 75161
***********@*****.***
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Authorized to work in the US for any employer
Work Experience:
HOA Assistant General Manager/Portfolio Manager
FirstService Residential - Fate, TX
February 2022 to Present
An on-site Assistant General Manager I reported to the General Manager and am responsible for assisting the GM in the administrative support staff of the Community Association assigned
• Assist with implementation of Board policy and directives within the scope of the management agreement.
• Assist with supervising all administration staff at the community.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budget.
• Assist with the administration of the various functions of the community within the projected and approved operating budget.
• Compliance liaison for the community.
• Excellent time management skills
Foxboro Property Management - Eau Claire, WI- Property Manager
January 2020 to February 2021
· Liaised with tenants and addressed inquiries, appointment requests and billing questions.
· Analyzed and solved multi-faceted problems that effected tenants.
· Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
· Handled incoming business and tenant requests for information.
· Improved customer satisfaction through application of conflict resolution and problem-solving skills.
· Solved problems timely and effectively, ensuing customer satisfaction.
· Interacted with tenants professionally by phone, email or in person to provide information and direct to desired staff member.
· Maintained office supplies inventory by checking stock and ordering as needed.
· Oversaw appointment scheduling for both vendors and tenants.
· Interviewed and contracted with new vendors.
· Managed collections of past due accounts.
Cornerstone, Inc. - Eau Claire, WI- Office Manager/Property Manager
July 2005 to December 2019
· Liaised with tenants and addressed inquiries, appointment requests and billing questions.
· Analyzed and solved multi-faceted problems that effected tenants.
· Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
· Did all deposits and banking.
· Handled all advertising for the company. Wrote website copy.
· Trained and coached new staff.
· Handled incoming business and tenant requests for information.
· Improved customer satisfaction through application of conflict resolution and problem-solving skills.
· Solved problems timely and effectively, ensuing customer satisfaction.
· Interacted with tenants professionally by phone, email or in person to provide information and direct to desired staff member.
· Maintained office supplies inventory by checking stock and ordering as needed.
· Oversaw appointment scheduling for both vendors and tenants.
· Interviewed and contracted with new vendors.
· Managed collections of past due accounts.
General Manager
Grizzly's Wood-Fired Grill - Eau Claire, WI
March 1997 to July 2005
· Managed budgets, employee reviews, training and scheduling.
· Organized budgets.
· Did all banking for company.
· Oversaw inventory by ordering precise quantities of stock.
· Trained, coached and mentored staff.
· Held weekly meetings to identify techniques to overcome sale obstacles.
· Enforced quality assurance protocols to deliver ideal customer service.
Education:
Associate's degree in Mathematics
UW-Eau Claire - Eau Claire, WI
August 1982 to May 1986
High school diploma in General Studies
Hayward High School - Hayward, WI
August 1978 to May 198
Contact this candidate