Data Processing, Receptionist, Customer Service
Resume:
BRENDA JENNEY
**** ******** ******, ***** ******, MI 48458
************@*****.***
SUMMARY
Accomplished professional with experience in technical customer service functions, requiring accurate, strong analytical and communication skills, organized, self-motivated, committed and dedicated to quality service.
EXPERIENCE
Office Manager Jun 6, 2022 – Jun 27, 2022
Grasel Graphics – Frankenmuth, MI
Customer service #1 priority, worked with customers, sales team and management to meet SLA requirements.
Created and processed invoices, payments, using SAGE and troubleshooted accounts.
Performed general office duties including emailing, copying, scanning, faxing, ordered office supplies, mail, creating and maintaining files, inbound and outbound customer calls.
Digital Solutions Expert/Trainer May 2015 – Jun 2022
Xerox Corporation - America Digital Remote Support Operations
GCC Helpdesk Dispatcher/Trainer May 2012 – April 2015
Xerox Corporation - Global Contact Center West
Strong customer service working with clients, technician teams and Xerox leadership.
Researching, analyzing, decision making and technical troubleshooting on printer-related issues with customers using dual ticketing systems.
Taking on-demand calls and dispatch technicians while providing daily updates in tickets, escalating calls and tickets as needed.
Ensuring data accuracy and confidentially of information recorded for our clients and Xerox.
Create reports, bulk supply orders for warehouses nationwide.
Customer Service Representative December 2011 – April 2012
TurboTax Intuit Products
Strong customer service.
Troubleshoot and problem solve customer issues.
Resolve customer complaints and escalate issues as needed.
Complete call notes and reports
By the end of the tax season, I achieved a CR score of 91.3%.
EDUCATION
XEROX CORPORATION 2012 to 2022 – Learning Modules
Mott Community College – 1985 - ACCOUNTING
Faith Baptist Bible College – 1984 – Secretarial Administration
References given upon request
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