BRENDA JENNEY

**** ******** ******, ***** ******, MI 48458

810-***-****

adv4eg@r.postjobfree.com

SUMMARY

Accomplished professional with experience in technical customer service functions, requiring accurate, strong analytical and communication skills, organized, self-motivated, committed and dedicated to quality service.

EXPERIENCE

Office Manager Jun 6, 2022 – Jun 27, 2022

Grasel Graphics – Frankenmuth, MI

Customer service #1 priority, worked with customers, sales team and management to meet SLA requirements.

Created and processed invoices, payments, using SAGE and troubleshooted accounts.

Performed general office duties including emailing, copying, scanning, faxing, ordered office supplies, mail, creating and maintaining files, inbound and outbound customer calls.

Digital Solutions Expert/Trainer May 2015 – Jun 2022

Xerox Corporation - America Digital Remote Support Operations

GCC Helpdesk Dispatcher/Trainer May 2012 – April 2015

Xerox Corporation - Global Contact Center West

Strong customer service working with clients, technician teams and Xerox leadership.

Researching, analyzing, decision making and technical troubleshooting on printer-related issues with customers using dual ticketing systems.

Taking on-demand calls and dispatch technicians while providing daily updates in tickets, escalating calls and tickets as needed.

Ensuring data accuracy and confidentially of information recorded for our clients and Xerox.

Create reports, bulk supply orders for warehouses nationwide.

Customer Service Representative December 2011 – April 2012

TurboTax Intuit Products

Strong customer service.

Troubleshoot and problem solve customer issues.

Resolve customer complaints and escalate issues as needed.

Complete call notes and reports

By the end of the tax season, I achieved a CR score of 91.3%.

EDUCATION

XEROX CORPORATION 2012 to 2022 – Learning Modules

Mott Community College – 1985 - ACCOUNTING

Faith Baptist Bible College – 1984 – Secretarial Administration

References given upon request

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