Corporate Trainer Call Center
Resume:
Stacy B. Felder
Willingboro, New Jersey 08046
973-***-**** ************@*****.***
Education
North Central University Pursuing Ph.D. in Industrial and Organizational Psychology
American InterContinental University M. A. in Educational Leadership and Training Hunter College CUNY Postgraduate coursework in Special Education Learning Disabilities Program
Barnard College of Columbia University B.A. Major: Psychology, Minor: Education Pedagogical Experience
Systems Trainer 6/2022-present
New Jersey Department of Human Services (contracted) Hamilton, NJ Design curriculum, training manual and virtual training for the New Jersey Department of Human Services Adult Protective Services agencies for all the counties in New Jersey. Created an implementation and training plan and schedule. Collaborated with developers in the design and development of comprehensive informational system to replace current data system and CRM. Corporate Trainer 9/2021-present
LFS Educators (contracted) Union, NJ
Deliver onsite training to RNs, CNAs, and other staff working in nursing homes, assisted living facilities and rehabilitation centers. Conduct workshops in over 40 subjects mandated by the New Jersey Health Department including HIPPA, LGBTQA2+, Culutural Diversity, Emergency Preparednesss and Elder Abuse. Collaborate with Administrators and Directors of Nursing on skill gaps in staff learning and develop curriculum to meet facility needs.
Educational Consultant (contracted) 7/2018-present Branching Minds New York, NY
Deliver onsite and remote instructional leadership training and teacher workshops on RTI and MTSS development using the Branching Mind platform. Assist districts in establishing strategic plans including the development of district-wide RTI handbooks and protocols. Corporate Trainer/Executive Coach (contracted) 2/2014—present Language Directions Roseland, NJ
Work with subcontractor Language Directions in partnership with Rutgers University Office of Continuing Professional Education to create curriculum and provide workshops to corporations in a comprehensive list of areas including customer service, call center training, cultural competency, capacity building, new hire training, professional development, ESL workshops and accent reduction, and Stacy B. Felder Resume
increasing employee relationships. Conduct formal and informal assessments to gauge employee knowledge and skills and tailor curricula to employee needs. Write and manage SOPs for clients. Coach 8/2018-present
New Frontiers In Learning New York, NY
Coach college students and adults with special needs including aspergers, autism, ADHD, learning disabilities and executive functioning issues. Provide 1:1 interpersonal, academic and college/career assessment, tutoring, college, career and life skills counseling, academic advisement, internship placement, organization and time management strategies. Director of Training and Implementation 8/2015-5/2018 ONEder Newark, NJ
Lead training and drafted implementation success plans for large-scale clients specifically, districts and agencies on navigating ONEder platform designed to assist K-12 special educators, and students with special needs. Trained teachers of all grades in best practices in creating a blended learning environment. Educational Coach/Professional Developer 3/2014-8/2017 ClassLink Clifton, NJ
Delivered professional development to districts in New York and New Jersey in the integration of curriculum, instruction, and assessment across curricular areas. Conducted workshops in various subjects including Common Core Learning Standards, Danielson's Framework for Teaching, Data-driven instruction, Blended Learning, Cooperative Teaching, Inclusive Classrooms, PARCC testing, progress reports, CEP, PPR, UDL and Common Core Instructional shifts. Adjunct Professor 1/2015 – 6/2018
Essex County College Newark, NJ
NJ Facilitated seminars in Intro Psychology, Sociology, study skills, note taking and college readiness workshops to incoming first year students. Created assessments, curricula to help struggling students. Director of Programs 8/2014- 9/2016
Isles Youth Institute Trenton, NJ
Managed IYI, an academic institute for at-risk high school students seeking high school diplomas, postsecondary opportunities, and career-related training. Trained and provided ongoing professional development for math and language arts teachers.
Director of Education and Training 12/2009-1/2014
Edison Job Corps Academy Edison, NJ
Supervised academic and vocational programs for 600 students and 55 staff members to ensure center annual goals drafted by the Department of Labor were met. Ensured all IDEA regulations for students Stacy B. Felder Resume
with IEPs were followed including appropriate accommodations and IEP compliance. Increased literacy and numeracy gains of graduates by 25%, 30%, and 45% respectively and current students by 35%, 46% and 65% respectively over a three- year period. Provided training and professional development to academic and vocational instructors as well as instituted an employee professional growth plan. Director of Programs 9/2007- 9/2009
Groundwork Inc. (Groundwork for Success) Brooklyn, NY Directed comprehensive year-round afterschool college preparatory program for high school students. Created student initiatives to successfully attain 85% student attendance, increase student academic progress by 50%, 55% and 45% in grades 10, 11 and 12 respectively and attain 95% student college acceptance rate. Provided professional development to full time academic coordinators, counselors, interns and part time tutors.
Dean of Students 8/2004 -7/2007
Leadership Village Academies New York, NY
Successfully managed recruitment process for incoming 5th -8th graders and their families with 100% enrollment prior to September. Managed and monitored attendance, suspensions and demerit system through data system and created student behavioral initiatives to maintain high attendance rate and low suspensions. Taught choral music to all grades.
Director 9/2001-05/2004
Sylvan Learning Center Bronx, NY
Supervised the continual growth of center by setting national cash revenue records. Increased center revenue and profitability by 30% in the 2004-2005 fiscal year. Exceeded fiscal time line for becoming a million-dollar center by four months. Increased student frequency by 60% and successful completion of program.
Area Coordinator 7/98-8/2001
ISA Institute for Student Achievement Lake Success, NY Promoted to manage two 12-month performance-based college preparatory programs for low performing students at the A.B. Davis Middle School and Mount Vernon High School. Coordinated the integration of all program services to maintain a 100% high school graduation rate and 95% college enrollment rate. Services included day, afterschool, extended day and summer programming, small group counseling workshops, case conferencing, tutoring, college and career counseling, and family outreach activities. Responsible for providing professional development and evaluating middle school and high school staff. Academic Coordinator 9/96-6/1998
ISA Institute for Student Achievement Lake Success, NY Taught English and mathematics at A.B. Davis Middle School and Mount Vernon High School to grades 8-12. Responsible for creating curriculum and multimodal supplemental materials for ELL students and students with special needs.
Stacy B. Felder Resume
Teacher 9/1992-6/1996
The Tappan School New York, NY
Taught Pre-K (2 years) and 2nd grade (2 years) students across disciplines in an urban public school. Created curriculum to meet varying needs and learning styles of students. Stacy B. Felder Resume
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