Office Assistant Service Representative

SYED MUHAMMAD ZUBAIR

Contact: +1-346-***-****

E-mail: **********@*****.***, ********@*****.***

Address: ****, ********* **., *******, *****, 77081

OBJECTIVE

Seeking position for a long-term opportunity within the business community, where my experience, education, and abilities would not only be advantageous to the growth of my employer but also for myself in a holistic way and also ensure value addition.

PROFILE

15 years of experience in Administration, Customer service, Accountancy, Procurement, IT and Call center in Pakistan & 1 year experience in UAE as Admin & Commercial officer.

Hold diploma in Business Administration, also certification of Saber (GDS).

Well versed in professional working environment & highly proficient in admin matters.

Have excellent planning, analytical & problem solving skills.

Strong communication and influencing skills.

Energetic and capable of working independently with a good deal of autonomy.

Have excellent time management skills & can meet the deadlines without compromising on quality work.

Excellent clients handling skills with utmost satisfaction and ethics.

Successful in facing new technical challenges and finding solutions to meet the needs of the organization & clients.

PROFESSIONAL EXPERIENCE

The Catalyst (own concern)

Chairman

2001 to date

Manage team of 5 to facilitate and deliver corporate events, B2B delegations, field research, training, trade analysis, border based business analysis, IT solutions provider. The core responsibility is to acquire projects, allocate accordingly, budgeting and complete supervision of deliverables.

Essa Associates

Head of Admin & Real Estate Agent

Jan. 2015 – Dec 2022

Responsibilities

Completely responsible for all admin and HR related matters of the organization.

Additionally engaged in working as a real estate agent on commission basis.

Look after maintenance and renovation of office, undertake all the work related to purchase and repair of office facility.

Supervision of support staff to handle and manage day-to-day affairs.

Ensure implementation of policies and procedures and extend administrative services.

Preparation of administration budget keeping in view organizational requirements.

Coordination with Bank, vendors and staff for minimum risk on all company matters.

MEW (Pvt.) Ltd

Senior Admin Officer

Sep. 2012 – Dec 2014

Responsibilities

Supervision of the entire tasks assigned by Department Head.

Responsible for changes in office, selling of old material (vehicle, furniture and scrap)

Record maintenance and follow up of company’s registration and renewal in related organization.

Supervision of support staff to handle and manage day-to-day affairs.

Ensure implementation of policies and procedures and extend administrative services.

Supervision of all company vehicle issues and handle all the issues related to PSO fleet cards.

Responsible for hiring rent a car, vehicle repair from work shop, Insurance, and issuing authority letter for driving company vehicles.

Make deal with contractors on the time of hiring guards, boat and vehicle on negotiable rates.

Responsible for office stationery arrangement, Issuance to the department and monthly check for control.

Contact with sub-contractors for Equipment repairing and replacement (C.C.tv, PABX, IPS, Photostat machine, Air conditioner, electrical wiring, plumbing, standby generator, security alarm).

Responsible for collection of utility bills and forward to accounts department for uninterrupted supply.

Verification of cellular company bills and review as per assigned individual limits. Follow the complaints (Block, restrictions and restoration chip)

Check and report to Manager Administration regarding misuse of office facilities.

Preparation of budget for admin related expenses and maintain petty cash (impress system) of the department.

Undertake all the work related to purchase and repair of office equipment.

Focus Group of Interior Decoration

Dubai, UAE

Admin Officer / Purchaser / Payroll officer

June 2011 – Mar 2012

Responsibilities

Responsible for labors’ medical, accommodation, transportation and visa & ticket matters as per U.A.E law.

Coordination with contractors on the time of inducting external labor, room, vehicle and technical items on negotiable rates.

Maintain all company related documents and labour passports for evidence for smooth work.

Arrangements of hotel accommodation and transportation for corporate guest.

Coordination with Bank, vendors and staff for minimum risk on all company matters.

Arrangements of necessary documents and transportation for labor travelling as per requirement.

Strong decisions of financial matters at site.

Purchasing all material as per BOQ or as per site requirement after approval of MD.

Making monthly Rent and fuel statements of vehicles being used.

Follow up of invoices from clients and ensuring heavy cash flows every month.

Supervision of maintaining & submission of monthly cash reports, manpower reports, and site activity reports.

Maintain Accounts Receivable & Payable ledgers, checking, verifying and posting suppliers/vendors invoices.

Verification & random checking of Monthly attendance of site staff and preparing individual & consolidated payroll sheet based on monthly attendance report.

Arrangement for Site cash on time in order to run Site Smoothly.

Responsible for materials and dealing with the vendors.

PIA Call Centre (IT Manpower)

Karachi, Pakistan

CSR (Customer Service Representative)

May 2007 - June 2011

Responsibilities

Customer representative - Inbound calls

Make outbound calls as per work load

Domestic and International flight reservation on Sabre system (GDS)

Handle all related queries as per Airline policy

Take necessary action on reservation as per customer demand.

Ticket update and re-validation on new reservation

Worked as per allocated shifts (morning, evening, night)

Worked as Email coordinator

Handle calls of PIA Awards plus Programme on “Frequent Flyer Desk”

Member of “Complaint Management System”.

Karachi Air Freight Unit (KAFU) Jinnah International Airport

Karachi, Pakistan

Office Assistant & Group In-charge

Feb 2005 – Nov 2006

Responsibilities

Office Assistant & Computer operator

Group In-charge (Examination report feeding)

Preparation of Goods Declaration document on PORAL

Posting the records on Access based software.

Saeed Textile Co. Pvt. Ltd.

Karachi, Pakistan

Accounts Assistant

Mar 2004 – Dec 2004

M.A. Khan & Co. (Lawyer)

Karachi, Pakistan

Office Assistant & Network Admin

Feb 2001 – Feb 2003

EDUCATION & QUALIFICATIONS

Bachelors in Commerce (B.Com)

Diploma in Business Administration

Matriculation in General Group

COMPUTER SKILLS

Operating Systems

Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows 98, Windows NT4, Windows 7

Internet Sharing & Other Servers

Microsoft ISA Server, Wingate, FTP Server.

Office Automation

MS-Office

MS-Publisher

MS-FAX Services

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