HOPE IWUAMADI

Email:adv4ch@r.postjobfree.com Cell: 469-***-**** Location: Lewisville, Texas 75067

Professional Summary

Customer service representative with over 4years experience in telephone and face to face customer service. Experience with sales, troubleshooting, tech support and customer care. Knowledgeable with major customer service software, handling customer complaints and maintaining a positive and deposition. Hoping to use my wealth of experience to attain experience in a customer service role.

Skills

• Clear communication skills

Problem solving skills.

• Complex problem solver

• Microsoft Office Programs

• Effective listening skills

• Attentiveness

• Time management

Customer service

Empathetic skills

Self-control

Microsoft excel

Customer Service Representative

Belmont Assisted Living, Dallas Texas

March 2021 to Present.

Receiving and placing customer service telephone calls

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

Operating with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Member.

Data entry and research as required to troubleshoot customer problem.

Responding to inquiries via email or phone such as for shipping information, warranty detail, stock availability.

Logs customer activity and calls in Sales Force CRM system.

Handling complaints in the Sales Force CRM case system, works to resolve cases and close loop with the customer.

Showing dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.

Customer Service Representative

Jack Henry and associate inc-Monett, MO

February 2019 to March 2021

Researched and solved problem to determine appropriate solution for customers and set follow-ups as needed to ensure contact resolution. Provided assistance to our financial institution client’s customers and members, similar to an over-the-phone personal banker.

Provided assistance to our financial institution client’s customers and members, similar to an over-the-phone personal banker.

Assessed nature of question or issue and resolved in a timely manner. Questions and issues will vary depending on the customer/members need with the guidance from our financial institution clients.

Assured system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client’s security requirements.

Communicated with customer’s needs/expectations to the appropriate personnel. Followed escalation procedures to ensure complex support issues are resolved.

Operated with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

EDUCATION

Bachelor of Science (BSc) in Business Administration, University of Abuja, Nigeria.

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