Mark Ferrigno 860-***-**** adv4bu@r.postjobfree.com

*** ****** **. ***********, **.06063

System Analyst, Network Administrator

IT System analyst, Network administrator with 30+ years of experience in enterprise system, administration, implementations and project management. Strong interpersonal skills interfacing with business partners, analyzing complex business requirements. I easily adapt to changing situations and have a proven track record in network infrastructure including design, analysis, and troubleshooting of security, domain, telecommunications and wireless services. Windows system administration for versions from Windows 2000-2016.

SPECIALTIES

Performance Management

Vendor Management

Asset Management

System Administration

Network Administration

Problem Management

Change Management

Team Building

Documentation

TECHNICAL EXPERIENCE

Alcatel 8770 Voice / PBX

Cisco Wireless

Microsoft Server 2000-2016

Active Directory

Microsoft Exchange 2010 - 365

Palo Alto / Panorama

Domino / Lotus Notes

SUSI Linux

Avaya IPO & IP Office Contact Center

Alcatel PBX & Voicemail Systems

Juniper VPN Client Access VPN

Juniper SSGs

Telecom & Data Lines

Symantec Anti-virus

IIS web services

HP Procurve Switching

Site-to-Site VPNs

Network Services DNS/DHCP

System / Network Monitoring

RightFax /Dialogic

Data Protector, Veeam

PROFESSIONAL EXPERIENCE

Eppendorf Inc. - Americas

Network Administrator August 2018 to present

Responsible for the support, configuration, and maintenance of organizations networks at all locations in the US, Canada and Brazil. Support servers and associated software, firewalls, telecommunication systems and lifecycle of HP/Aruba Procurve switching infrastructure from data center cores to remote offices including all IDFs.

• Migrated Alcatel Phone system to Avaya IP Office with Contact Center and expanding IPOCC capability to four remote offices.

• Replaced Canadian offices’ outsourced phone / call center with an Avaya onsite PBX community-networked to the PBX in Hauppauge NY to add capability to dial by extension and share the IPOCC by utilizing another call tree.

Replacement of enterprise Aruba Wireless setup with Cisco Wireless WLC solution encompassing nine locations including five warehouses / manufacturing areas / clean rooms.

Implemented IEEE 802.1x / ClearPass authentication for wired LAN in conjunction with an IDF switch refresh. Replaced all IDF switches that lacked native 802.1x support in both North and South America with new Aruba 2930Ms stacked. Investigation to determine what should be allowed to connect. Configuration of 802.1x on all switches stacks,

Modernized backbone cabling in Enfield location from one twelve strand one Gig Fiber with IDF pass-through to twelve six-pair home runs, one to each IDF to accommodate growth and provide redundancy.

Replaced eight Juniper SSG firewalls with current corporate standard Palo Alto NGFWs utilizing Panorama in 2018.

EPPENDORF - Americas

System Administrator September 2010 to August 2018

Responsible for the design, configuration, and maintenance of server systems and associated software; system backups and recovery. Server and Application Administration and Support - Windows server, Virtual VMWare, Domino / Lotus Notes system administrator, Microsoft Exchange system Administration: Application support of SAP, Oracle, IIS Web services, and middleware applications

Data Center Management, Responsible for all server room components. Consolidated two data centers computer rooms to one location. This project also included renovation and upgrade computer room server racks and servers.

Project lead, design and implementation of Lotus Notes migration to Microsoft Exchange 365

Design and implementation of Microsoft Exchange 2007migration to Microsoft Exchange 2010, and MS Exchange 365

Led the IT integration of Dasgip Sales and Service personnel and associated software into Eppendorf standards.

·Vendor and contract management.

·Data Protector, Veaam backup administration.

·Windows Server 2003, 2008, 2012, 2016 server administration

·Virtualization Support including EXSI VM-Ware, Virtual Iron, Oracle ZEN,

·Oracle, LN Infor and SAP administration. user creation, deletion and rights management.

·Technical support for various application, Web server ISS, FedEx/UPS shipping application.

·Implementation of E-mail archive solution Retain

System Specialist IBM Global Services (04/01/07 to 10/15/2010)

Windows server administration and support, of a large-scale Lotus Notes environment, and a Microsoft Exchange environment, including AD, administrator and management for The Hartford account:

·Completed Domino server/software upgrades and implemented new servers

·Migrated Fax environment to a vendor service, including vendor software implementation

·Support, diagnosis and troubleshooting of Lotus Notes and MS Exchange environments.

·Migration of Lotus Notes to Microsoft Exchange platform for large scale implementation.

·Technical support and participation in EMC Legato and EMC Source One email archive design and implementation.

·Messaging routing and related services support and administration SMTP Email gateway and relays

·Document IT processes for contact center remote call center.

·Level 3 technical support.

Systems Specialist The Hartford Insurance Co. (05/04 to 04/01/07)

Lotus Notes system administrator:

·Managed the Lotus Notes / Domino infrastructure with multiple domains, clusters, transaction logging, Legato archiving, Symantec anti-virus, and Intelliwatch monitoring

·Managed the Biscom electronic fax infrastructure for Domino and Microsoft Exchange environments

·Installed and implemented new fax server hardware, upgraded fax software, and managed Fax email gateways

·Completed performance and usage benchmarking and user activity reporting

·Completed outsource study and implementation of fax service to third party vendor

Senior Information Systems Specialist Travelers Property Casualty (07/97 to 5/04)

Lotus Notes system administrator:

·Managed Lotus Notes Y2K project,

·Implemented Domino directory assistance architecture

·Implemented Lotus Mail Purge application

·Developed Lotus Notes test plans and test scripts for the Lotus Notes client and server.

·Implemented Lotus Notes products, client versions and server versions

·Lotus Notes Application Development – Designed reviews to ensure application and server stability, application functionality and application standards enforcement.

·Performed Lotus Notes / Domino application design updates and version management

·Automated and created a process for level 2 support teams to accomplish administration tasks such as client installations, mail database moves, name changes, and Notes ID re-certifications

·Planned, tested, implemented, and evaluated Lotus Notes server architecture to include server hardware and server consolidations

·Level 3 problem diagnosis and problem resolution

Data Processing Technical Specialist II State of Connecticut (11/88 to 07/97)

Performed problem identification in LAN’s spanning multiple vendors, topologies, media and software configurations

·Performed installation, documentation, configuration, and management of LAN

·Performed wire testing, certification, and documentation

·Assisted with data management, security, back-up, recovery, and virus protection.

·Managed Lotus Notes environment server and client.

·Managed TAO Mail gateway

Assistant Data Communication Coordinator State of Connecticut (11/88 to 07/97)

Performed troubleshooting identification in networks spanning multiple vendors, topologies, protocols, and network carriers

·Diagnosed data communication outages

·Coordinated service with multiple vendors

·Assisted with communication management applications and communication protocols.

·Backed-up Digital VAX 7000 and diagnose VAX communication outages

·Created Network Procedure Manual and training program regarding network equipment

Senior Network Technician United Bank and Trust (11/85 to 11/88)

·Performed installation and diagnostics on DCE and DTE hardware

·Completed Telco Circuit testing

·Assisted network supervisor with management procedures, operational documentation and reporting

Print Operator Travelers Ins. Co. (01/83 to 11/85)

·Performed large volume printing of various forms on multiple printers

·Setup, operation and basic maintenance of various types of printers, including IBM 3800 laser printer

·Executed OS MVS print jobs

·Completed work flow management reporting

Tape Librarian

·Responded to O/S MVS messages for I/O requests

·Mounted, filed, and retrieved reel tapes and DASD

·General maintenance and cleaning of tape drive and tapes

Education

The Gilbert School, Winsted Ct 06098 High School Graduation 1982

Computer Processing Institute, East Hartford Ct, Computer Operation, Graduation 1983

Banyan Vines Education Center, Westbough Ma. Banyan Vines System Administration

Hartford Graduate Center - TCPIP Concepts

Training HBM, IT Various classes, Microsoft Exchange< Lotus Notes

Contact this candidate