Consumer Relations Specialist

Hector Velez

*** ********* ****

Rochester N Y **618

585-***-****

********@*****.***

Professional Summary

Solution based Bilingual manager, driving success through client engagement and targeted objectives. Leading with a customer focus, and passionately providing support of management / client initiatives. Exceeding expectation through development of sustainable long term customer relationships. Extensive experience engaging and developing networks, producing results in both non and for profits environments. Excellence in on hands leadership, promoting strong self directed teams to achieve corporate objectives and goals. Successfully effective in development and implementing result driven strategies. Utilizing a targeted and key center of influence approach to driving new business growth. Strong background in successfully engaging with diverse markets, building viable positive outcomes.

Core Competencies

! Consistency achieved awards and honoraria throughout career both in service and sales engineering excellence.

! Successfully assist customer navigate transition in adapting new market changes, creating a sense of calm.

! Professionally recognized for excellence, in delivering vital information in a clear concise manner, while tailoring to the customers need.

! Managed annual sales and marketing budgets, resulting in positive year over year net increases.

! Turned around under performing territories, exceeded targeted margins, quotas and market growth metrics.

! Effective in professional needs assessment, research, and integration of best practices, “out side the box” planning. Resulting in successfully attaining new market share and driving both profitability and brand identity

! High level of expertise using data driven analysis couple with strong leadership in driving profit driven project completion.

! MS Word, Excel, Power Point, Web Ex, Zoom, Sales Force, CRM, Laptop, IPad, I Phone, Blackberry, Team

! Grad “United Leadership Program”-Committee Chair - Board Member.

! Bilingual : Spanish .

Work History

Consumer Relations Specialist, 2022

Maxim Healthcare group, Maxim Healthcare Services - New York

! Manage and grew assigned case load/ accounts, 20%.

! Monitor recipient ability to manage, trained new and established participants, workers.

! Managed intake on boarding of new clients.

! Networked with agencies and Health care insurance in managing program.

! Completed weekly, financial report, attainments of targets and goals. Audits.

! Maintain confidentiality records

! Resolved payroll, scheduling issues

Account Development Specialist, 2020 - 2021 (Contract) Ortho. Clinical Diagnostics - New York

Grow, maintain targeted USA assigned territory account base. Expand product line utilization and inventories.

! Successfully positioned vitro diagnostics and immuno-hematology propriety product expansion

! Intro new Covid 19 testing platform and assays, in addition to current targeted diseases.

! Positioned and expanded introduction of new enhanced diagnostics testing equipment.

! Expanded Service Contracts renewals, increased revenue on coverages.

! Attained targeted percentage dollar growth, exceeding target 106% in key revenue columns. Provider, Community Outreach Specialist, 2018 - 2020 United Health - New York

Expand Upstate N Y Region, Medicare DSNP Market, Total 19 Counties ( Capital District - Erie County)

! Coordinated on site relationship with targeted Medical providers, Local Clinics, Hospitals. Liaison with business Units developed marketing plans to coincide with organizations financial and enrollment targets.

! Succeeded in identifying new mutual opportunities, resulting in attaining Key 1 st designation In product recognition.

! Aligned facilities and UHC growth goals targets, Maintained successful growth in all quarters year one.

! Attained Key Sponsor designation, positioning Brand in Key Markets.

! Exceeded UHC product goals and expectation both years in enrolment and

! attainment.

Field Marketer, 2012 - 2018

Fidelis Care of New York - New York

Provided 1:1 guidance on NYS Health Car Coverage. Provided Network opportunities in upstate NY surrounding Monroe County.

! Certified CAC for the Affordable Health Act, Providing current up to date information, enrollment for qualified participants.

! Increased, surpassed targeted daily, weekly, month enrollment goals.

! Expanded network within Monroe, Ontario, Livingston, Farmington Counties N. Y. S.

! Marketed, partnered with Medical facilities networks.

! Attained Senior Field Marketer

Customer Solution Representative, 2012 (Contract)

C.A. Technology - New York

Transition- Rochester N Y, Solutions specialist, software solutions.

! Targeted C Level professionals to identify Clarity, P.P.M software base solutions.

! Maintained, grew targeted base, increased volume cold calls, delivered new contact attainments to development team. Distributor Territory Manager, 2011

Optical Distributor Group - Florida

Developed New territory for NY base Distributor offering contact lenses and optical spectacle lenses.

! Positioned Personalized Digitally surfaced freeform lenses, promoted Digital Eye Labs, technology new to area,

! Targeted Independent Optometrist, Opticians and Ophthalmologist, increasing presence and opening accounts.

! Successful in winning over competitors account and opening sales opportunities. Marketing Director, 2010 ( Contract)

ACE Home Care - Florida

Responsible in developing Low Vision Eye Care opportunity for organization

! Trained staff in specific observation, notation and medical opportunity in current care base.

! Traveled to location, wrote recommendation, worked with senior director.

! Worked with Billing Department on requirements.

! Exceeded targeted number of account Billing for service Eye Care Specialist TM, 1999 - 2009

Baush & Lomb - New York, Rhode Island, Florida

As sales / Training Manager, parachuted into three declining territories, led multiple business development initiatives. Throughout tenure, out performed metrics, played a leading role in identifying market opportunity.

! Reversed declining market share in three territories ( Rhode Island, Tampa and Miami Florida) awarded recognition awards for delivering targeted expectation- recouping and surpassing revenue growth.

! Successfully recovered lost accounts in addition to securing new high prestige major accounts.

! Led new product launches, revitalized existing negative portfolio.

! Repositioned and reintroduced product, re gained market share in lost key accounts . Attaining commitment and regained inventory purchasing cycle.

! Organized Training seminars, advancing brand foot print, ensured accounts and sales associates well versed.

! Won endorsement from prestigious Eye care professionals in key account, utilized as key center of influence gaining great access to expanding territory penetration.

! Established competitive advantage in Targeted Hispanic Market, immediate increase of revenue growth.

! Co-Managed, team building bank of business, achieving companies goals.

! Recaptured market ( eye care solutions) Miami-Fort Lauderdale-Naples) exceeding corporate historic past historic annual targets delivering double digit attainments.

! Managed C D accounts, growing and developing targeted U.S. accounts ( Optics).

! Attained quarterly sales target, increased account penetration expanded portfolio.

! Participated Multi facets project in unison with marketing team. Education

State University of New York,

Empire State College,

Bachelor of Science.

Monroe Community College

Associate in Science

Business Administration

Professional Development

Consistent professional development:

Current Business Industry Development, Finance, Team building, Time management, Diversity, Sales and Marketing International Business Culture, Conflict Resolution, P&l Management, Leadership, Public Speaking, (on line) Presentation. Trade Shows. A.I (Artificial Intelligence )

Volunteer

Community Service

! Latinas Unidas - Pageant Judge

! Refugee helping Refugee - Volunteer Finance Committee.

! Center for Government Research - Research associate participating in panel research in area school.

! Bausch & Lomb Diversity Initiative- Chairperson B&LL Latin Committee

! Interdenominational Health Ministry Coalition- At large Board Member. Additional Information

Leaders Conference Achievement in Sales and Service - Intangible sales Insurance Top Producer - Banking

Partnership - Retail Family Foot wear

Field Manger - Lease Retail - Top Out let

Field Manger - Retail automotive - Market Penetration

Contact this candidate