Administrative Assistant Customer Service

LESLIE NICHOLSON

**** **. ***** ****** · Indianapolis, IN 46203 · 317-***-****

*****************@*****.***

Seeking an employment with an agency that provides care and compassion where I can utilize my personal experience and education to provide services to the community served.

EXPERIENCE

JUNE 2022 - PRESENT

ADMINISTRATIVE ASSISTANT, davita kidney care

Organized and maintained medical and office supplies, implemented birthday celebrations patients, maintained patient charts, welcomed all into clinic, answered phones, attended monthly facility meetings, assisted team with patient care, coordinated transportation for patients, assisted with travel arrangements for patients

SEPTEMBER 2020 – MAY 2022

EMPLOYEE LIAISON, rosewalk assisted living

Assisted in all phases of the recruitment process, provided in-service education to teammates, performed new employee orientation, worked closely with ED and managers for staffing needs, created and maintained employee files, attended manager meetings and trainings accordingly

GUEST REALATIONS SPECIALIST, rosewalk assisted living

Answered phones and directed appropriately, coordinated transportation and meals for residents, collected monthly rent payments, assisted Business Office Manager with weekly and monthly ancillaries, welcomed all to the building, created and posted flyers for upcoming events

FEBRUARY 2018 – JULY 2020

INFANT TEACHER, um children and youth center

Prepared and implemented weekly lesson plans, coordinated services and worked an effectively with youth center team, developed and maintained meaningful relationships with youth center families, maintained cleanliness of room and toys, reviewed infant developments with parents daily

EDUCATION

MAY 2016

ASSOCIATE OF APPLIED SCIENCE IN HUMAN SERVICES, IVY Tech community college

GPA 3.2, course work included: Helping Relationship Techniques, Interviewing & Assessment, Group Process & Skills, Issues & Ethics, and Substance Abuse

SKILLS

Microsoft Office Suite/Clerical Experience

Organized

Excellent customer service

Independent & teamwork abilities

Professional work ethics

Detail-oriented

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