COURTNEY THOMPSON, PMP

437-***-**** adv4a5@r.postjobfree.com Brampton, Ontario

www.linkedin.com/in/courtney-thompson-ms-itil/

PROFESSIONAL SUMMARY

Experienced Information Technology leader with over twenty (20) years of proven experience in Project Management, Software Development, Business Systems Analysis, Procurement Management, and leading diverse teams.

SKILLS SUMMARY

● Project Management

● Procurement Management

● Agile/Hybrid Methodology

● Requirements Gathering and Documentation

● Managing Diverse Teams

● Website Development

● Excellent Communication and Reporting Skills

● Incident Management

● Business Intelligence

● Experienced Business Systems Analyst

● Experienced Information Systems Auditor

● Experienced Systems Administrator

● Software Development

● Relational Databases

● Change Management

● Software Testing and Implementation

● Tools & Processes: PMBOK, ITIL, SDLC (Waterfall), Agile, JIRA, Confluence, Power BI, Microsoft Office Suite, Microsoft Projects, Visio, Drupal, Microsoft Dynamics, Visual Studio Code, Git/GitHub, Django, Adobe Photoshop

● Databases and Languages: Visual Basic, COBOL, SQL, ORACLE, INFORMIX 4GL, DB2, DBF, MySQL, Python, Visual FoxPro, C, C++, JavaScript, HTML

PROFESSIONAL EXPERIENCE

Technical Advisor

Concenrtix Canada 2021 – 2022

● Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

● Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

● Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs), specified by the client company

Project Manager / Programmer Analyst

Betting, Gaming and Lotteries Commission 2009 – 2021

● Successful implementation of the Company’s Website and Intranet

● Successfully implemented a procured Cloud Based Off-the-Shelf Case Management System, which improved turnaround times of investigations, and improved reporting accuracy/efficiency. The project team consisted of a selected software vendor and members from the internal Business Units

● Managed the development and implementation of the On-Premises Interim Gaming Management Information System (IGMIS), replacing the existing Legacy GMIS System. This project team also included End Users from the core Business Units and an external software development company

● Successful implementation of a procured ID Printing System within the Company. This system was also integrated with the Interim Gaming Management Information System (IGMIS) and Access Control System

● Developed RFIs, RFPs and RFQs and oversaw the bidding processes for assigned projects

● Deputy Chairperson for the Procurement Committee which ensured that all related activities were conducted according to legislation and company policies. Some items covered were related to office construction and relocation projects, and the installation of the building UPS and generator.

Operational duties included:

● Managed all software related development/maintenance matters within the company; including developing procedures, supervising programmers, change management, assisting with the budget for the division, writing SQL Scripts and programming

● Gathering and documenting requirements from the Business and Support Units, to enhance the existing Gaming Management Information System (GMIS)

● Developed test plans and cases to perform unit, integrating tests and User Acceptance Test (UAT)

● Managed all UAT sessions and Training with Stakeholders and oversaw the migration of changes into the production environment

● Conducted Audits/Reviews of Licensees Information Technology (IT) environment(s) when required

Senior Information Technology Auditor

EGJ Limited 2006 – 2009

● Developed and executed audit plans which improved controls in physical and logical security, policies and procedures, and business process flows

● Participated in internal audits to ensure compliance with the policies set forward by the organization, laws and regulations, which could have significant impact on Information Systems and operations

● Performed audits to ensure adequate Information Technology General Controls (ITGC) were in place

● Created and updated work paper files or audit documents, which captured the timing of the audit, procedures performed, evidence collected, significant matters and conclusions

● Performed follow audits and assisted External Auditors when required

Senior Business Systems Analyst

EGJ Limited 2001 – 2006

● Developed the Asset Tax Compliance Module, which assessed taxpayer compliance

● Maintained various software modules, within the Income Tax and Compliance System, inclusive of taking part in enhancement projects

● Gather User and document requirements

● Developed and maintained System and Program Specifications based on User Requirements

● Managed and conducted unit, systems, integration, and regression testing on changes to the system

● Coded data fixes and stored procedures using SQL

● Supervised Junior Programmers on projects or assignments

EDUCATION

Project Management Professional (PMP) Certification – February 2022

Project Management Institute (PMI)

(Degree below, meet Canadian standards by the World Education Services (WES) Assessment # 3855974IMM)

Bachelor of Science in Computer & Information Sciences - December 1998

University of the West Indies

Supervisory Management - October 2020

Mona School of Business, University of the West Indies

Preparation Course for Certified Associate in Python Programming - April 2018

Nash Partner Training

Business Intelligence and Power BI - July 2018

EduCentres Information Services Limited

ITIL Version 3 Certification - March 2017

ITSM Academy Inc.

Government of Jamaica Procurement Procedures - August 2012

Management Institute for National Development (MIND)

Advanced Web Page Designs using HTML, and E-Commerce - September 2003

Jamaica Computer Society

Informix Programming and Structured Query Language (SQL) - June 1998

BCJ Limited

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