Collections Representative Specialist

Carol Morrison

**** ** **** ***

Lauderhill, Fl. 333313

Cell:754-***-**** ************@*****.***

OBJECTIVE

To secure a full-time position where I can utilize my experience in customer service or collections can be an essential contribution and a valuable asset to my employer, and where there is an opportunity for career advancement.

STRENGTHS

● Ability to work with little or no supervision and willingness to take on tasks other than those assigned.

● Works well under pressure to meet quotas.

● Excellent communication and problem-solving techniques.

● Team player with exceptional organizational abilities. PROFESSIONAL EXPERIENCE:

Medical Collection Representative

Team Health, Sunrise, Fl 33312 2020-Present

● Review open accounts for collection efforts.

● Collect customer payments in accordance with payments due dates

● Provide timely follow-up on payment arrangements.

● Review and monitor assigned accounts and all applicable collection reports.

● Made outbounds calls in a professional manner while keeping and improving customer relations..

Collections Specialist

Summit Financial Corporation, Plantation, FL 33324 2010 - 2019

● Make contact with the client concerning their accounts.

● Made 100 calls, responsible for 30+ days accounts, review accounts and offer extension program

● Notify customers of delinquent accounts by mail, telephone, receiving payment and posting amount to customer accounts.

● Negotiated payment programs, continue collection efforts while adhering to the Fair Debt and Collections Practices Act.

● Complete skip tracing tools on account and request field chase on no contact accounts.

● Prepare repossession paperwork and review reports.

● Worked in obtaining goal and targets and identify subsequent needs and opportunities. Collections Representative

Affiliated Financial Corporation, Sunrise, Florida 2007 – 2010

● Strong experience in collection of debt for high volume businesses

● Exceptional ability to achieve all monthly and quarterly objectives.

● Administered delinquent loan accounts and placed outbound calls.

● Remarkable ability to maintain confidentiality of information. EDUCATION:

● SUNY Education Center, Yonkers NY

● Mercy College, Dobbs Ferry NY

References available on request

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