Medical Assistant Customer Service

SC

SHAMEIKA COHENS

*************@*****.*** 919-***-**** Charlotte, NC 28269

Summary

Reliable Medical Technologist with excellent clinical laboratory skills. Successful at conducting and analyzing laboratory assays with high level of accuracy.

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skills

• Equipment testing and calibration

• Sterilization techniques

• Quality assurance controls

• Teambuilding

• Leadership

• MS Office

• Communication

• Team management • Multitasking

• Organizational skills

• Clerical

• Supervision

• Customer service

• Microsoft Office

• Flexible

Experience

Northlake House Charlotte, NC

Medical Technologist

04/2018 - Current

• Conducted multiple tests at once using automated equipment and computerized instruments.

• Documented medical test data and results in patient medical records.

• Evaluated body fluids and tissue samples to document findings such as normal or abnormal results.

• Assessed blood samples for transfusions by determining cell morphology, number of cells, blood type and other relevant information.

• Prepared, stored and assessed liquid and solid reagents for precise and correct test results.

• Trained, coached and oversaw daily work of medical lab technicians.

• Implemented improvements and new techniques discovered through conferences and professional trade publications.

• Followed laboratory guidelines for handling biological specimens. The Social At Cotswold Charlotte, NC

Medical Technician/Supervisor

04/2017 - 04/2020

• Documented all calls in reports detailing type of incident and course of treatment.

• Operated emergency vehicles with caution to keep patients, public and first responders safe.

• Demonstrated dedication to providing quality care through continued training and education.

• Developed strong rapport with other medical professionals to foster quality and efficient patient care.

• Assessed emergency situations and prioritized medical care for patients.

DocuSign Envelope ID: 551C88AF-76BF-47B5-8EC9-D580CAC1997C

• Rendered direct patient care by stabilizing patients and determining course of action based on triage.

Brightmore of South Charlotte Charlotte, NC

Medical Assistant/S I C

05/2014 - 11/2017

• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

• Educated patients about medications, procedures and physician's instructions.

• Organized charts, documents and supplies to maintain team productivity.

• Contacted pharmacies to submit and refill patients' prescriptions.

• Secured patient information and maintained patient confidence by completing and safeguarding medical records.

• Administered rapid tests for COVID and strep to help clinical staff assess conditions.

NEW HANOVER REGIONAL MEDICAL CENTER Wilmington, NC Phlebotomist

06/2015 - 04/2017

• Write patient discharge summaries and send them to primary care physicians.

• Direct, coordinate, or supervise the patient care activities of nursing or support staff.

• Refer patients to medical specialists, social services or other professionals as appropriate.

• Communicate with patients' primary care physicians upon admission, when treatment plans change, or at discharge to maintain continuity and quality of care.

• Conduct discharge planning and discharge patients.

• Order or interpret the results of tests such as laboratory tests and radiographs (x-rays).

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

• Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

• Maintained fully-stocked phlebotomy cart, carrier and station.

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Verified collection orders and communicated discrepancies to nurses.

• Identified patients using proper procedures prior to specimen collection.

• Collected specimens for drug screens, paternity tests and alcohol tests.

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. BRUNSWICK COVE Winnabow, NC

Medication Technician

06/2011 - 06/2015

• Administer first aid treatment or life support care to sick or injured persons in prehospital settings.

DocuSign Envelope ID: 551C88AF-76BF-47B5-8EC9-D580CAC1997C

• Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.

• Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.

• Assess nature and extent of illness or injury to establish and prioritize medical procedures.

• Comfort and reassure patients.

• Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.

• Coordinate work with other emergency medical team members or police or fire department personnel.

• Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge. PORT SOUTH VILLAGE Wilmington, NC, North Carolina Supervisor In Charge

07/2009 - 10/2011

• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

• Record height or weight of patients.

• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.

• 1318 Brooklyn Lane Apt B Wilmington, 910-***-**** *************@*****.*** Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

• Record patients' medical history, vital statistics, or information such as test results in medical records.

• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Education and Training

Cape Fear Community College Wilmington, NC

High School Diploma in ECPI

08/2004

Phoenix University

High

DocuSign Envelope ID: 551C88AF-76BF-47B5-8EC9-D580CAC1997C

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