Call Center Safety Specialist

TANISHA SOLANO

**** ****** **** ******, *** Vegas, Nevada 89122· 702-***-****

***********@*****.***

Well spoken, pragmatic professional with experience as a government analyst. Highly qualified and committed to making a difference. Seeking an opportunity with Clark County Nevada as a Management Analyst.

SKILLS

Plan and organize operational studies

Accurately complete informational surveys

Project management

Implement changes resulting from analyses

Work efficiently to maintain unit efficiency

Testify in hearings for proposed legislation

Proficient in the use of all office equipment

Prepare statistical reports

Professional Experience

01/2019 – Present

COMPLIANCE ENFORCEMENT INVESTIGATOR 2, Department of Motor Vehicles (DMV)

• Examined records from car dealerships and garages to ensure that state laws, such as, the NAC and NRS were being upheld.

• Cooperate with the State Department of Conservation and Natural Resources in all matters pertaining to the control of emissions from vehicles.

• Advise and assist personnel of the Nevada Highway Patrol in the enforcement of traffic laws and motor vehicle registration laws that pertain to business licensed by the Department.

• Act as investigator in the enforcement of schools and instructors for training of drivers.

• Exercised police powers in the enforcement of laws of the State to prevent acts of fraud or other abuses in connection with the provision of services offered to the public by the State.

• Work with the Solicitor to provide expert testimony during judicial hearings.

06/2011 – 02/19

TELECOMMUNICATIONS SUPERVISOR, ARIA RESORT & CASINO

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

• Oversaw call center employees to ensure customer satisfaction goals were consistently met.

• Provided incentive to increase productivity by offering employees awards for best customer service.

• Conducted performance reviews for all to reduce resolution time and improve customer satisfaction rates.

• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

• Provided input on how to use solar powered telecommunications equipment to save money and help the environment.

09/2004 – 04/2012

SAFETY SPECIALIST 1, 2, 3, NEVADA Occupational Safety and Health Administration (OSHA)

• Examined records and business information from businesses and public agencies to ensure that state laws such as the NAC, NRS and federal law in the Code of Federal Regulations were being upheld.

• Inspected all work upon completion and provided a report with detailed schematics and computer graphics to justify administrative sanctions.

• Work with the Solicitor to ensure that evidence and testimony given during trial were accurate and precise.

• Request and review proof of insurance documentation during all 700 investigations done during tenure at Nevada OSHA.

• Incorporated techniques of industrial safety and employee training which has been gained through years of practice in order to improve employee engagement.

• Use technical expertise to provide engineering and economic analysis for the purchase of safety equipment.

• Develop and monitor safety data to ensure reporting needs are met.

• Exercised police powers in the enforcement of laws of the State to prevent acts of fraud or other abuses in connection with the provision of services offered to the public by the State.

• Work with the Solicitor to provide expert testimony during judicial hearings.

EDUCATION

FEBRUARY 2017

MASTER’S DEGREE IN BUSINESS ADMINISTRATION, UNIVERSITY OF PHOENIX

GPA: 3.64

JUNE - 2003

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, UNLV

GPA: 2.75

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