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Executive Director Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
March 26, 2023

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Resume:

Job Oduogo

Director – Sales and Marketing

Experience: More than 20 Years

Available: 1 Month

Location: Kenya and outside Kenya

Email: adv476@r.postjobfree.com

Cell: +254********* and +254*********

About Me

Proven Director helping Companies translate their Business goals to Reality. I am flexible and results-oriented Director in Business Development, Sales and Marketing, Projects and Programs Management, People Management, Finance, Budgeting, Business plans execution, Strategic Planning, Partnership, Revenue/Cost Management, Operations, Insurance, Succession planning and Corporate Social Responsibility. I have extensive experience with highly modernized systems requiring deep understanding of critical business drivers in multiple markets and industries; highly successful in building relationships with upper-level decision makers, seizing control of critical problem areas, and delivering on customer commitments; developing, implementing and managing not only products and services but also ideas/ strategies. With experience in Leadership and Management, I have implemented varied skills in different Concerns/ Organizations both for profit and Not- for profit.

Work Experience

Syzo International

Executive Level/Director – Commercial, Bulk Sales and Marketing Nairobi, Kenya

2018-05-02/Current

Evaluating, developing and implementing business plans and strategies in Kenya, Uganda, Democratic Republic of Congo and Rwanda aligned with Syzo International’s vision, strategy and direction, and of market penetration in South Sudan.

Delivering both financial (margin/cost/Ebitda) and non-financial

(volume/debt/business growth) LPG business targets through a disciplined and effective implementation of functional plans.

Developing and executing plans, meeting the target for the Sales, marketing and distribution. Creating product awareness, developing new sales channels/ opportunities, managing stakeholders, securing supply, logistics & distribution.

Building, maintaining and sustaining good and lasting customer relationship with all internal and external LPG stakeholders.

Working with Government and Industry promoting high standards, good practices and a level playing field by developing and enforcing a robust regulatory framework.

Implementing an effective Packed LPG Route-to-Market channel management, growing penetration and market share. Developing, implementing and managing a Strategy that is both efficient and effective in delivering improved metal management, increasing cylinder turns, and controlling cylinder revalidating costs.

Implementing LPG distributor programs with clear targets and objectives that enable Syzo International monitor performance against plan, while developing and maintaining long term commercial relationships with the distributors and their customers.

Driving the implementation of LPG marketing propositions & promotions, with support from LPG Technical & Operation Manager, LPG Business Development Supervisors and LPG Business Development Managers.

Conducting and supporting technical training for LPG commercial and bulk customers; and for LPG distributor’s, their staff and customers.

Providing motivating leadership to sales team, while at the same time effectively networking with Retail sales team to maximize synergy and sales through retail channel.

Developing business plans for all distributors with stretching objectives and targets to enable both Syzo International and distributors maximize business opportunities in the market.

Preparing sales targets, monitoring and controlling departmental budgets.

Ensuring the plants are constantly stocked meeting sales demand and zero stocking out.

Preparing quotations for clients, detecting their needs and formulating satisfying strategies in coordination with the Management.

Overseeing recruitment, training & development of a best-in-class team of sales, marketing & customer care professionals, building a true service culture into the organization.

Amani Centre

Executive Level/Deputy Executive Director

Moshi, Tanzania

2015-08-03/2018-04-30

Coached/trained HRM and recruited senior officers for the Organization.

Carried out good staff evaluations.

Coached/trained accounts, finances, tax administration including budgeting and financial audits (internal and external).

Set up improved financial systems to make our donor grant reporting easier.

Developed and implemented general policies to improve the Business Side of operations.

Developed implemented and managed substantial part of the Business elements in the USAID and PACT program.

Member of the core team of Kizazi Kipya program (USAID and PACT).

Managed contracts, legal matters, land and property.

Ensured compliance with all relevant Government rules and regulations that govern NGO/Non-profit operations in Tanzania.

Managed IT and Internet.

Developed and led new construction projects.

Managed transport maintenance and technical matters.

Managed existing Centres, constructed and logistically managed offices in Arusha and Singida (Amani satellite Center).

Had contacts and Public relations with main National stakeholders, including operational relations with local and Regional Government Authorities.

Developed and achieved Administrative and Secretarial support tasks to the Amani Executive Director, including co-managing Amani’s e-mail correspondence

An active member of the Amani Management team and actively participated in the Weekly Management meetings.

I fully deputized the Executive Director in case of absence or when on foreign trips including managing donor relations/Foreign relations. Maintained and built Amani’s professionalism and dedicated/inspired culture.

Dash-S Technologies

Management Level/General Manager

Kamapala, Uganda

2009-05-04/2015-07-31

Directed, promoted, and coordinated the operations of Dash-s Technologies specifically in Uganda and South Sudan, penetrating Rwanda and Burundi markets optimizing market share and savings in medical equipment and consumables that resulted in increased revenue and outstanding customer service.

Increased management effectiveness by selecting, recruiting, orienting, training and assigning staff duties.

Communicated values, strategies, objectives and accountabilities to managers.

Planned, monitored and appraised job results.

Developed incentives and a climate for offering information and opinions.

Provided leadership, vision and direction in management, building a strong Dash- Philips heritage and grew business further through Marketing and working with various departments and their team leaders.

Developed and maintained a team that engaged with existing and potential clientele.

Managed the organization’s assets, financial plans, forecasts and budgets.

Oversaw preparation of Quarterly, Half-Yearly and Yearly reports on performance.

Managed Human Resources and Administrative matters.

Ensured complicity with Statutory and regulatory requirements.

Organized meetings with staff, existing, potential clients and Government and promoted company interests by solving their concerns.

Motivated staff including field service engineers, increasing productivity and customer satisfaction.

Sat on Board and gave Executive reports.

Education

o Dr. Ambedkar M. University

Masters/Master of Commerce

Master of Commerce, Upper Second in Marketing and Finance o Kenya Institute of Management

Postgrad/Human Resources (Distinction)

o Kenya Institute of Management

Certificate/Consultant in Leadership and Management Consultant-Leadership and Management and COYA Companies Assesments.

o College of Insurance

Certificate/Proficiency in Insurance (Funamentals of Insurance and Long Term Business.

Job Skills

Business Development

Projects and Programs Management

Sales and Marketing

Leadership and Management

Finance

Budgeting

Business analytics

Business plans execution

Strategic Planning

Partnership

Revenue and Cost Management

Operations

Insurance

Succession planning

Corporate Social Responsibility

Staff Recruitment, Training and Development.

Language Skills

English

Swahili

Associations

o Management University of Africa

Associate Member

Projects and Portfolios

Deputy Executive Director

http://www.linkedin.com/in/job.oduogo

REFERENCES

Benjamin Ondiege

Director

Tel. +254*********

Email:

adv476@r.postjobfree.com

Japhet Humbe

Director

Tel. +255*********

Email:

adv476@r.postjobfree.com

Prince Irege.

Director

Tel. +256*********

Email:

adv476@r.postjobfree.com



Contact this candidate