Medical Receptionist Access Representative

Contact

***************@*****.***

www.linkedin.com/in/chelsea-

willard-111b16105 (LinkedIn)

Top Skills

Healthcare

Data Analysis

Accounting

Languages

Spanish (Elementary)

English (Full Professional)

Certifications

Prepare Data for Exploration

Analyze Data to Answer Questions

Ask Questions to Make Data-Driven

Decisions

Foundations: Data, Data,

Everywhere

Process Data from Dirty to Clean

Honors-Awards

Academic Scholarship

Top 5% Class Rank

Principal's List/ "A" Honor Roll

The Outstanding Academic

Achievement Award

Check-in Score Recognition - Q4

Chelsea Willard

Patient Access Representative at Ochsner Health

Metairie, Louisiana, United States

Summary

I am a highly motivated individual who is always looking for new challenges and opportunities to learn. I am confident that I have the skills and qualifications necessary to be successful in any role, and I am eager to put my experience to work for your organization. Growing up as an army brat, I had the opportunity to experience life in a variety of different places. This was a great way to experience other cultures and meet interesting people that contributed to my ability to easily adjust to changing environments. Also, my professional and approachable presentation has helped me excel at customer satisfaction and retention. I am driven to exceed company goals and build long term relationships with others, delivering positive and productive experiences through high-quality customer care.

Experience

Ochsner Health

Patient Navigator (Remote)

December 2020 - Present (2 years 2 months)

New Orleans, Louisiana, United States

Obtain patient's data and analyze complete registration, while avoiding duplicate accounts. Processes data related to patient/physician requests. Assists with training new hires to contribute to departments' metrics and performance expectations.

Hampton

Night Auditor/Night Supervisor

June 2019 - November 2022 (3 years 6 months)

Summerfield Senior Living

Medical Receptionist

September 2018 - June 2019 (10 months)

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Hammond, LA

Train new employees while building positive relationships with residents. Work with CNA's and LPN's to meet resident’s daily needs. Process paperwork for new residents, communicate with family doctor insurance company etc., Take on some supervisor/management roles, such as coordinate activities/events and meetings/appointments. Coordinate the daily administration of doctors, staff, visitors, and patients at a healthcare facility. Schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility.

Education

Southeastern Louisiana University

Bachelor of Science - BS, Audiology/Audiologist and Speech-Language Pathology/Pathologist · (2016 - 2019)

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