Officer Assistant Store Manager

Hal Durham

*** **** **.

Oak Grove MO

Summary:

I have my Texas All-Lines Adjuster license. I am seeking a challenging position in insurance claims adjusting. I recently took an in-depth Texas All-Lines and Xactimate course as well as Adjusters Boot Camp to improve my value as an adjuster. I also was deployed for 2 months last year as an inside adjuster by Pilot Catastrophy working Allstate claims in Richardson TX. I am a hard-working, motivated, and goal-oriented individual. I have excellent written and verbal communication skills, organizational, and time management skills. I work well independently as well as with a team. I am confident I will be an excellent addition to any adjusting team. I am a motivated and customer oriented banking and sales professional with well over 15 years of professional experience. My experience includes B2B sales both inside and outside, providing technical support, managing employees, preparing mortgage documents, resolving customer issues, upselling products/services, and managing databases. I have excellent communication skills and the ability to build rapport with diverse customers in order to ensure a positive experience. In addition, I am computer savy and am proficient with the Microsoft Office suite. EDUCATION AND TRAINING:

Texas Pre-license 40 Hour Virtual Classroom Training Scoping 101- 8 hours of training & Xactimate Proficiency 24 Hour in Training Mile High Adjusters Boot Camp Catastrophic training 40 hours of training

AREAS OF EXPERTISE :

ALL-LINES TRAINING Completed extensive pre-licensing coursework including scoping techniques, Xactimate training, industry terminology, and licensing information. Completed adjuster Boot Camp including reviewing notice of loss/policy to determine coverage and deductibles, conducting property inspections using an established scoping protocol, and using Xactimate to enter claim info, sketch structures, necessary repairs/services, importing/labeling photos/images, and submitting reports. ADDITIONAL SKILLS Construction and remodeling experience Realtor/Loan Officer Assistant experience Proficient with computers and computer programs, over 10 years of experience with Microsoft Office PROFESSIONAL EXPERIENCE

Will Enterprises 06/19-present

Self Employed Property

Preservation Manager

● Solicit banks to maintain REO properties

● Bid and perform work required to maintain REO properties. Hague Quality Water 03/18-05/19

Market Manager for Missouri and Kansas

● Maintained and grew client marketing portfolios

● Solicited joint advertising

Verizon

09/16- 03/18

Store Manager

● Handled escalated issues in a professional manager

● Oversaw operational activities

● Provided technical support

● Upsold products and services

Searched for new job opportunities 11/13 – 08/14

UMB Bank 08/13 – 10/13

Customer Client Manager

● Handled customer inquiries

● Resolved issues with customer accounts

● Provided information about banking services

Wells Fargo 01/13 – 08/13

Mortgage Originator

● Assisted customers with mortgage issues

● Prepared and managed financial documents

● Reviewed and analyzed mortgage information

● Updated and maintained customer information

LICENSES AND CERTIFICATIONS:

Awaiting Texas All-Lines license.

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