Service Representative Data Entry

TINA GLADDEN

**** ******* ***** *****, ******* **637 Cell 813-***-****

************@*****.***

Self-directed professional, backed by 1-year experience in the medical industry and value-added customer service skills. Demonstrated ability to interact with all levels of management, clients, and staff. Patient-focused team approach to providing direct and collaborative health care.

Strong written, verbal and interpersonal communication skills

Known as a caring and intuitive people person with an upbeat and positive attitude

Copes effectively in demanding circumstances

Sound judgment, time management and leadership abilities

Attention to detail necessary to perform at high level of accuracy

KEY SKILLS

Medical Assistant (MA) • Clinical Lab Assistant • Client Services • Allied Healthcare

CPR/BLS/AED • HIV/AIDS • First Aid • EKG/ECG • Vital Signs • Glucose • HGB • Triage • Geriatrics

Medical Terminology • Anatomy and Physiology • Pharmacology • Clinical/Laboratory Procedures

HIPAA Compliance • OSHA • Blood Borne Pathogens (BBP) • Suture Removal

Clinical Techniques • Specimen Collection and Handling • Urinalysis • Minor Surgical Prep

Injections (IM, ID, SQ) • Wound Care • Phlebotomy/Venipuncture (200+ Sticks) • Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) • Medical Office Skills • Front/Back Office

Computer Skills • Data Entry • Typing Skills • Care 360 Software

EDUCATION AND REGISTRATION

Ultimate Medical Academy, Tampa, FL

Medical/Clinical Lab Assistant, 07/2013

Brewster Technical School, Tampa, FL

Phlebotomy, 05/2012

Working towards National Clinical/Medical Assistant Certification (CCMA), Expected 08/2013

Working towards National Phlebotomy Technician Certification (CPT), Expected 08/2013

WORK EXPERIENCE

FLORIDA DEPARTMENT OF ECONOMIC (KFORCE)

ASSISTING AGENT(W@H)

02/22/21-PRESENT

Gathering data from the customer by phone about ESSI on-line application.

Ability to Multi-task handle large volume of work/flexible to change at any moment.

Analyzing a broad range of documentation and entering data into base eligibility system

ACCESS2CARE

Customer Service Representative

02/19/20-09/28/20

Answer back to back telephone calls to scheduled non-emergency medical transportation.

Maintain a professional, caring and courteous demeanor with all caller

Tracks specific passengers and trip progress as requested

Adhere to all company policies and procedures

Perform other duties as assigned

UPS

Seasonal Package Delivery

10/2019- 01/2020

Adhering to assigned routes and following time schedules.

Abiding by all transportation laws and maintaining a safe driving record.

Preparing reports and other documents relating to deliveries.

Operating equipment and machines, Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

Assisting with loading and unloading items from vehicles.

Hilton Hotel 02/2016 to 05/2016

Housekeeper

●Duties and chores involved at the hotel such as cleaning, making beds, vacuum, 10-18 rooms a day replenish supplies

●Disinfect bathrooms, mopping, work in laundry room as needed

●folding towels, sheets, stocking supplies

DMR Transportation,

Tampa,FL 01/2015 to 12/2015

Independent Transporter/ Customer Care

●DMR Medical Rides drivers are independent contractors

●Non-emergency medical transportation

●Driving Medicaid and state funded insurance program patients to and from clinical appointments

●Interacting with clinical staff such as Nurses, Therapist, and Physicians to ensure patients were provided with quality transportation service

●Dispatching insurance representatives to verify insurance coverage

Convenient Care,

Tampa,FL 05/2013 to 07/2013

(and) Bayview Radiology, Tampa, FL

Medical Assistant Externship - 180 Total Hours

●Performed direct and indirect patient care tasks under the direction and supervision of the Registered Nurse or Physician.

●Worked with adolescent, adult, and geriatric patients.

●Took and recorded vital signs, documented results, and updated EHR/EMR.

●Prepared examination rooms and prepared patient for exam or treatment.

●Administered injections and immunizations.

●Prepared specimens and requisitions for lab courier.

●Performed lab work consisting of hematocrits and urinalysis.

●Drew blood, removed sutures, and cleaned wounds.

●Cleaned and sterilized instruments and medical equipment.

●Handled front desk duties, answered phones, scheduled and confirmed appointments, verified insurance coverage, and called in prescriptions.

P. White Home Health Care,

Tampa,FL 06/2010-06/2011

Phlebotomist/Phlebotomy Technician

●Greeted and communicated with all patients in a courteous manner.

●Demonstrated knowledge of phlebotomy procedures and ensured that specimens were collected accurately and on time.

●Maintained required records and documentation.

Private Duty Child Care,

Tampa,FL 03/2007-03/2010

Nanny/Childcare

●Primary function was caring for the children.

●Participated in the social, emotional and intellectual development of the children.

●Reinforced appropriate discipline for the children.

●Implemented daily routines, completed light housework and ran errands.

Yellow Cab Company,

Tampa,FL 09/2006-02/2007

Customer Service Representative

●Took calls and dispatched cab services to customer.

●Independently resolved transportation issues; verified arrivals and departures.

●Managed billing codes for transportation fees; entered data into computer dispatch system.

●Communicated effectively with drivers and customers.

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