Customer Service Bartender

Whitnie Quriea Mendoza

**** *. ****** *** **** **98 Las Vegas, NV 89183 Cell: 808-***-**** ************@*****.*** Profile

Over 14 years in the customer service industry, I am highly effective at anticipating and accommodating guests’ needs. My strengths are being friendly, punctual and enthusiastic, a team player who is hardworking, who thrives under pressure and goes above and beyond to create an unforgettable guest experience. Licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws, and excellent knowledge with POS, Aloha and KDM systems, and TIP certified.

Experience

BARTENDER MANAGER PADRINO’S GOURMET LATIN CUISINE APRIL 2021 – PRESENT

· Employment with this establishment broadened my skills in liquor ordering, schedule managing and fine dining. I handled and orchestrated most private events for guests’ needs. This unique restaurant strengthened all my prior skills and in doing so, used my assets to help build this growing establishment. BARTENDER APPLEBEES' GRILL & BAR OCTOBER 2015 – APRIL 2021

· This restaurant has helped me broaden my bartending skills by learning AAG specks. I then showed interest in becoming a “Neighborhood Expert” and worked my way to becoming “Apple Buddy of the Month" of January 2018. I was then asked by management to become “Key” hourly when needed, which involved assisting FOH staff and ensuring guest visits were most excellent.

BARTENDER TAPS & APPS BREW PUB APRIL 2015 – OCTOBER 2015

· In this brand new brewery pub establishment, is where my eyes were open to a whole new type of bartending. I learned a vast amount of new drinks and skills that I look forward to sharing. This is where I was filled with knowledge of craft beer and helped the brew master once a week. BARTENDER/SERVER CHILI’S GRILL & BAR DECEMBER 2008 – OCTOBER 2015

· During my time with Chili’s, I was capable of working in numerous facets of the restaurant. I moved up quickly from Hostess being “Chili Head of the Month” of March 2009 to QA to server and not shortly after as a bartender. My responsibilities included preparing and serving drinks for my bar guest and the restaurant in a timely manner and with grade A quality customer service.

Skills

· Excellent verbal communication skills

· Quick problem solver

· Sales

· Cash handling expert

· Organized and efficient

Education

HIGH SCHOOL DIPLOMA 2005 PEARL CITY HIGH SCHOOL; PEARL CITY, HAWAII MEDICAL ASSISTING CERTIFICATE 2011 MED ASSIST SCHOOL OF HAWAII; HONOLULU, HAWAII · Related coursework: Internship with Dr. Alex Carcamo; Kapolei, Hawaii References

References are available upon request.