Front Desk Customer Service

Reynira Sanchez

** ****** ****** ********, ********, New Jersey, 07501, US + 862-***-**** + **************@*******.***

PROFESSIONAL SUMMARY

Dedicated to learning, growing, and succeeding in [Industry].

Natural leader dedicated to providing exceptional service.

Hoping to become [Company's] next great tour guide.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

In a competitive environment, a dynamic Hotel Manager capable of developing and training teams, effectively controlling costs, and achieving YOY

revenue and high guest satisfaction ratings.

SKILLS

© Business Strategy © Performance improvements

Team Leadership © Customer service

© Training and development © Materials requisition

Budget administration Employee evaluations

¢ Team management

EDUCATION

Sales, Merchandising, and Marketing - Some college (No degree)

Notre Dame School - New York, NY

Marketing - Some college (No degree)

Infotech Solutions LLC - New York, NY

GED

Dominico Americano - Santo Domingo Este, Santo Domingo

WORK HISTORY

Housekeeping Manager - April, 2019 to Present

Courtyard by Marriott Wayne Fairfield - Wayne, NJ

© Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.

© Collaborated with the front desk to respond to all guest requests as quickly as possible.

¢ Promoted safety by demonstrating proper operation and training staff on power equipment tools.

© Was in charge of a group of [Number] housekeepers.

ACCOMPLISHMENTS

© Resolved product issue through consumer testing.

© Handled additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different

roles.

e Supervised team of [Number] staff members.

© Maintained a guest satisfaction rating of greater than [Number]% since [Month, year].

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