Guest relations supervisor
Resume:
PROFILE
A very energetic
personality who has
been working in the
hospitality industry
for approximately
fifteen years, as well as providing
expertise and assistance in sales and
marketing for hotel management.
Strongest area of expertise is her vast
knowledge in events management,
organizing weddings for royal families
in the Gulf Cooperation Council and
the Middle East, and other corporate
international events.
Seeking an executive position in a
multinational company to utilize her
experience in the Hospitality Industry
(specifically, food and beverages,
weddings, events, conventions and
conferences) to assist a business in
pursuing aggressive growth and/or
maximizing profit.
CONTACT
PHONE:
EMAIL:
adv44q@r.postjobfree.com
ABOUT
Nationality: Egyptian
Location: Egypt
AWARDS & CERTIFICATES
Oberoi Pharaohs - Nile Cruises - Egypt,
Cairo
TRAINING COURSES
HASAP - CRYSTAL - FIRST AID - FIRE
DRILLING SYSTEM – Behavior-Based
Interviewing - Complaint Handling -
Conflict Resolution - Communication
Skills - Supervisory Development
Program - Goals setting - Retention
and loyalty workshop (how to retain a
customer) - PR workshops - Effective
Communication
ACHEIVEMENTS & PROJECTS
Guest Recognition/Relations
Program enhancement
Nile View Zamalek procedures
REHAM ALY
EDUCATION
El Hegaz Institute – Cairo, Egypt
1997 - 2002
Graduated with a Degree in Computer Science ; 3.5GPA Secondary School – Cairo, Egypt
1994 - 1997
Diploma from Secondary schooling with a 3.9GPA
WORK EXPERIENCE
Nile View Zamalek Hotel
Guest Relations Manager, Assistant GM
March 2018 (Grand Opening) – October 2021
Provided professional advisory and executive support to the General Manager
Was largely responsible for much of the hotel’s operations, including building relationships with our VIP guests who may require more individualized attention
Organized and planned public and private events on hotel grounds. Trained, managed and motivated management team & staff Ensured proper response of Housekeeping staff to guest needs Amarant Pyramids Hotel – Sheraton Royal Garden
Guest Relations Manager, Guest Relations Supervisor November 2017–February 2018
Was the main point of contact for guests, providing assistance and help throughout their stay
Responsible for giving a warm reception to guests and made sure that they were satisfied with their stay
Gabriel Hotel
Public Relations Manager
February 2016–February 2018
Created and maintained a favorable public image for the hotel by communicating with the public on behalf of general management. Fielded media questions as they arrived via email/phone Presented written story “advertisements” to the media with the purpose of advertising for the hotel.
Prepared media kits and organized press conferences, when necessary.
Semiramis Intercontinental Hotel
Food & Beverage Guest Relations Associate
May 2008–February 2014
Took orders, answered questions about the menu and food, sold food and drinks, made drinks, served snacks ; Took payment, communicated orders with the kitchen staff, seated customers, helped with customer service ; Cleaned and sanitized guest areas ; Provided other direct services to the guests that were reasonable and/or required. SKILLS
• General Management – Hotel Operations
• Guest relations / Specialized VIP care
• Event management / Wedding operations
• Food & beverage Management
• Public relations management
• Analysis of online competition / Enhancement of Guest reviews
• Recycling, according to hotel procedures
• 4 years of Housekeeping Managerial experience in addition to responsibilities as a Guest relations manager
•
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