Customer Assistance Executive Assistant

Namrata Soni

* ****** **, *********, ** ***** C: 203-***-**** ***********@*****.***

Objective

Enthusiastic Chemist/Biochemist eager to pursue a dynamic and progressive career in the Research and Development industry while utilizing my experience and providing best customer assistance & support.

Education

Bachelor of Science in Chemistry, Focused career Biochemistry, Dec, 2016

Western Connecticut State University – Danbury, CT, 06810 USA

Relevant Coursework: Biochemistry I and II, Analytical Chemistry I and II, Organic Chemistry I and II, Inorganic Chemistry, Physical Chemistry I and II, Instrumental Chemistry Analysis, Biology I and II, Physics I and II, Calculus I, II & III and Programming languages Python and C++.

Research Thesis: The significance of acid/base strong bond formation and their properties in drug discovery.

Summary of Qualifications

Protein/ antibody Synthesis/Purification/Gel Electrophoresis.

Instrumentation and Technologies: PH meter, Viscometer, Homogenizer, GC, HPLC, LC-MS, IC, ICP, NMR

Proficient in developing proper techniques with instruments and perform distillations, extraction and titration.

Knowledgeable in Infrared

MS Office

Skills and Accomplishments

Strong attention to detail and quality oriented. Conducted both qualitative and quantitative analysis. Demonstrate patience with repeat procedures and able to adapt to change and easily apply scientific techniques to find resolution. Handle multiple projects simultaneously due to organization and problem solving abilities. Lab maintenance expert with excellent communication skill and extremely active learner, listener and responsive thinker.

Professional Experience

Chemist Voyant Beauty. Apr 2020-Jan 2022

Work closely with Research & Development formulation team & marketing team to define, develop & provide stable cosmetic & personal care products as per customer request. Develop & implement alternate formulations to improve & reduce cost while maintaining safe & satisfactory operations in lab. Work alongside with R&D team to resolve any global shortage of raw material. Receive documents and organize incoming raw materials to conduct research and evolutions. Provide assistance to manufacturing in the resolution of blending, stabilizing & filling issues. Develop & execute process for reducing lab waste and associates disposal cost. Conduct good manufacturing practices like GMP guidelines & FDA regulations. Supervised & instructed stability team about skincare products & their procedures. Performed instrument maintenance, troubleshooting, data validation & calibration verification/standardization as required.

Flavor/Fragrance Chemist Target Flavors, Inc. Oct 2017-Sep 2019

Create and apply various scientific applications and creative thinking to develop and improve existing natural/artificial flavors using essential oils, plant extracts, aroma chemicals, natural/artificial ingredients. Examine the characteristics of proteins, fats, starches, carbohydrates, organic flavors, and other components to respond to consumer needs. Develop flavors that remain sharp even when put through various methods of food preparation such as processing, freezing, cooking, or boiling. Support R&D team in attaining short-term and long-term development goals. Adapt to evolving scientific priorities and communicate findings with other members of the team. Provide general laboratory support and maintain a safe working environment. Build cross-functional support when appropriate and develop project plans to drive development and implementation.

Executive Assistant Soltec, Inc. Apr 2007- Sep 2017

Provided & solved any customer related difficulties. Created/ maintained computer and paper-based filing and organization systems for records, reports and documents. Create billing/invoice and accounts receivable data. Identified and resolved system and account issues. Assisted with payroll preparation and entered data into payroll document. Managed daily office operations, quality control department and handled customer related inquiries and operations in accordance with budget requirements.

Research Assistant Western Connecticut state university Sep 2016 – Dec 2016

Molecular modeling and computational chemistry application using SpartanWavefunction. Focusing on the connectivity of bond forming, graphical and database components to the user interface.

Reference

Will be available upon request.

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