Loan Processor Customer Service

************@*****.*** • 254-***-****

Mahogany Booker LinkedIn • Tomball TX 77377

Summary

Dear Hiring Manager,

In my search for a new challenge where I can leverage my hands-on expertise in all disciplines of human resources, requirements gathering, process management, data management, and customer service, I was pleased to find the open Human Resource position. Eager to learn more about this exciting opportunity, I have enclosed my resume for your review.

As my career profile illustrates, I am ready to make an immediate and longstanding contribution to your company. I am currently pursuing a Master's degree in Human Resource Management at Texas A&M. While a very lengthened experienced skill set may not be perfectly suited to preferred desires within previous direct HR positions, I make up for it in work ethic, excellence in dedication, and execution. I know what it takes to balance competing tasks, adapt to shifting priorities, and proactively address emergent issues. Additionally, my talents in communication and relationship building will enable me to integrate seamlessly with your team and provide exceptional service to your employees, clients, and partnered companies.

Further, I would bring the following strengths to your team:

• Expert knowledge and experience in Microsoft Office, Outlook, Excel, Word, PowerPoint

• Expert experience with file organization and management.

• Vast Experience with multiple software platforms, such as HRIS UKG and more

• Hiring and Job Fair coordination, setup and management

• Onboarding and Orientation expert, FMLA processing, payroll assistant processing, pension plan management, benefits enrollment, training coordination and development, drug and background screening review, and recruitment assistant.

• Human Resources Analytics Certification

• Very quick learner with an extremely high level of organization, time management, and communication, both written and verbal

In me, your company will gain a diligent, goal-oriented professional with the agility, dedication, and focus required to fill the role of one of your Human Resource representatives successfully. As such, I would welcome the opportunity to meet and discuss this opening in detail. Thank you for your consideration. I look forward to hearing from you! Sincerely,

Mahogany Booker

Enclosure: Resume, Personal Statement of Passion for Human Resources Additional Documents Upon Request: Additional Documents Upon Request: DD214, College Transcript, and Previous Letter of Recommendation

Personal Statement:

I have a strong passion for human resources! I believe success is almost inevitable when a company prioritizes its ability to ensure its employees feel welcome and appreciated. While some parameters for appreciation are broader than Growth management, Performance management and recognition, and Work-Life Balance and Morale, these make a strong statement in paving a pathway.

I know what it is like to be committed to an organization, both in spirit and contractually, and be one of the many at the bottom of the list of importance. In contrast, I have also had the pleasure of feeling abundantly respected by a company. Having lived and witnessed both, the detrimental effect of a company and its human assets when the latter does not prevail is more than enough to drive me to want to contribute to change.

A strong need for foundational stability in the human resources function motivates me to utilize my natural sense of personnel management experience, organization skills, and process improvement to ensure that the core of a company, its employees, can concentrate on gaining a competitive advantage because they are confident that their employer has their back. “Train people well enough so they can leave. Treat them well enough, so they don’t want to.” Sir Richard Branson Mahogany Booker ************@*****.*** 254-***-**** LinkedIn Cypress, TX 77433

Human Resources Administration

Dedicated professional with hands-on personnel management experience, business, and academic knowledge that seamlessly blends into a position such as Human Resources Staff Member. Capable of handling sensitive issues while maintaining the strictest of confidentiality. Exceptionally organized and efficient, with an innate ability to prioritize. Experienced professional in office operations, requirements gathering, process management, data management, and project coordination. Currently pursuing a Master's degree in Human Resource (HR) Management and Information Systems. Reliable HR assistant with over 10 years of experience influencing and providing direction while assessing multiple competing priorities to obtain actionable insights for driving informed business decisions. Outstanding analytical and planning skills. Capable of collecting and maintaining databases from primary and secondary sources. Strong leader who is known for developing, supervising, motivating, and enabling teams to achieve predetermined performance goals in complex and changing environments.

Areas of Expertise

●HR Admin Assistance ●Multi-Tasking ●Extremely Organized

●Complex Problem Resolution ●Data Reporting & Assessment ●Team Leadership & Mentorship

●Executive Assist Experience ●Continuous Process Improvement ●Cross-functional Collaboration Professional Experience

United States Army, Schofield Barracks, HI 2004 – 2018 Business Administration Commissioned Officer – Paid and Full Time – Federal Engaged as a Leader of 40 service members consisting of subordinates and superiors to complete clinical office operations to assigned troops and local nationals. Leveraged multiple information and communication software systems for communication among teams for in office and field operations for 1200+ personnel.

•Using Army human resources systems (AHRS), in processed 300+ Soldiers into their prospective units and briefed them on employment duties and on post benefits.

•Updated, conducted data entry, and tracked over 1200+ personnel deploy ability statuses for monthly, quarterly, and annual reviews by using Electronic Military Personnel Office (eMilPO) and Medical Protection System (MEDPROS)databases.

•Supported daily operations of a busy human resources department possessing more than 5,000 employees by providing customer service support and tracking by thorough reviewing and verification of personnel data, resolving discrepancies, and completing missing information.

•Ensured confidentiality of all personnel, office, and employment records.

•Performs customer service functions by answering employee requests and questions.

•Reviewed 200+ quarterly and annual performance reviews for promotion and cross-movement for staffing positions.

•Ensuring compliance with federal, state and local employment laws and regulations.

•Consistently demonstrated organization skills and attention to detail.

•Excellent time management skills with proven ability to meet or exceed deadlines. Pentagon Federal Credit Union (PFCU) 2020 – 2021

Mortgage Loan Officer Originator – Paid and Full Time – Non Federal Determined loan eligibility by performing an in-depth analysis of consumer financial statements. Advised and informed prospective clients on the current mortgage process by serving as a member liaison. Obtained all required documents, credit reports, and credit approval by steering collaborative efforts with loan processor. Attained optimal customer satisfaction by providing sound mortgage advice for Conventional, FHA, VA, and USDA loans regarding the advantages and disadvantages of products, pricing, and guidelines.

•Successfully closed 19 purchase loans and 26 refinancing loans with superior customer service.

•Met Desktop Underwriter (DU) conditions by ensuring 100% compliance with secondary market requirements.

•Managed data and file maintenance in the Encompass information system.

•Demonstrated ability to prioritize tasks and delegate them when appropriate with partnered Realtors, title companies and loan processors.

•Demonstrated proficiency the ability to quickly learn the organization's Information systems and loan management systems.

•Ensured PFCU compliance with HMDA reporting requirements by maintaining necessary records in the Encompass system.

•Consistently demonstrated excellent verbal and written communication skills. Texas Premier Realty, Houston, TX 2012 – Present

Real Estate Agent – Paid and Part Time – Non Federal Proficiently resolves realty issues, and demonstrates strong understanding of brokerage agreements and property financing by liaising with other real estate associates. Drives lucrative sales by engaging end-to-end in numerous residential presentations and transactions and the utilization of social media platforms. Leverages robust experience in all phases of general real estate sales.

•Produces easy-to-understand and accessible manufactured property listings for all real estate agencies and consumers.

•Delivered excellent data management by organizing and maintaining up-to-date bookkeeping and mileage records for real estate agents.

•Secured new business by designing and developing variety of marketing materials and strategies.

•Consistently closed 3+ homes a month by accurately providing valuable information to every potential client and exemplary customer service.

•Enabled seamless execution of special promotion projects by co-hosting on and off-site community events for buyers with other real agents

•Coordinated drug screens, reference checking, and background checks for investor clients seeking renters

Missouri City Hall, Missouri City, TX 2022 – 2022

Executive Assistant to City Manager – Paid and Full Time – Non-Federal Utilizing detail-oriented character traits diligently administrators’ professional day to day task with experience in federal and local government municipalities. Directly assist the City Manager and Chief Executives on multiple organizational levels. Manages multiple schedules and maintains communication across teams. As a resourceful and independent problem-solver, she is very focused, consistent, punctual and reliable. Extremely organized and trustworthy with confidential and personal information.

•Manages 3 executive calendars and scheduled meetings, engagements, conferences, and business trips.

•Organizing, updating and digitizing 250+ documents

•Manages administrative supplies by ordering supplies through corporate accounts and local vendors, cataloguing materials and tracking expenditures

•Engage 30+ daily guest and answer business calls with superb customer service

•Interacts with all staff positions to ensure city manager is briefed and made aware of all ongoing and one-time operations

•Makes photocopies; mails, scans; and performs other clerical functions.

•Knowledge of office administration, clerical procedures, and recordkeeping systems. Houston Housing Authority, Houston, TX 2022 – Present Human Resource Assistant II – Paid and Full Time – Non-Federal Provides administrative support to the recruiting, employee engagement, performance management, compensation and benefits, risk management and training. Submits employee data reports by assembling, preparing, and analyzing data in a HRIS. Moderate knowledge of employee benefits and applicable laws; excellent written and verbal communication skills. Demonstrates ability to build consensus and relationships among managers, industry partners, and employees at all levels of the Company.

• Resuscitated and managed the onboarding & orientation program for the organization

• Lead and managed the onboarding for 50 new hires and 40 recently hired employees

•Initiated and processed enrollment paperwork for 75 employees for benefits administration

•Strong experience with UKG HRIS KRONOS systems for employee management

•Conducted 35+ exit interviews for voluntary and involuntary terminations

•Prepared FMLA request packets and providing administrative guidance for 15+ employees

•Analyzed and drafted HR metrics reports for open positions, average days to fill positions new hires, separations, turnover rate, overtime hours, and demographics using the HRIS system

•Pension plan enrollment and reoccurring processing for new hires and life status changes for 55 employees

•Provides payroll information by collecting time and attendance records

•Conducts payroll management with position changes, terminations, leave, and deductions.

• Leads and with planning and execution of special events such as benefits open enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations

•Proctors certification testing for employee promotion’s and monetary bonus qualifications

• Maintains accurate and up-to-date human resource files, records, and documentation Additional Experience

Real Estate Agent (Non-Federal), Better Real Estate, Houston, TX Mortgage Loan Processor (Non-Federal), Air Force Federal Credit Union, San Antonio, TX Transportation Coordinator (Federal), United States Army, Killeen, TX Education

Master's Human Resource Management (In-Progress)

Texas A&M University, College Station, TX

Bachelor's Business Administration (Business) 3.93 GPA Elizabeth City State University, Elizabeth City, NC, 2012 Graduated Magna Cum Laude; most recognized Advanced Reserve Officer Training Cadet in class Professional Courses

Human Resources Analytics

Certifications

Expert Microsoft Excel (In-Progress); Microsoft Visio (In-Progress); Microsoft Word; Microsoft Outlook Technical Proficiencies

Microsoft Office Suite, SQL, Medical Protection System (MEDPROS) database, Loan Encompass System, Salesforce System; eMILPO, Defense Enrollment Eligibility Reporting System; Army Human resource Systems, Slack, Zoom, Skype, Google teams

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