Customer Service Store Manager

Tri Ha

https://www.linkedin.com/in/tri-m-ha/

*** ******* *******, ***** ******, TN 37122

******@*****.*** 615-***-****

Objective: To obtain a position in cybersecurity where I can utilize my skills and knowledge to contribute to the success of the organization.

Summary: Highly motivated and dedicated professional with 17 years of experience in retail management. Recently graduated from a cybersecurity boot camp and earned my CompTIA Security Plus certification. Strong analytical and problem-solving skills with a focus on identifying and mitigating potential security threats.

Skills:

CompTIA Security Plus certification

Proficient in using security tools such as Nessus, Nmap, and Wireshark

Knowledge of network protocols such as TCP/IP, DNS, and HTTP

Experience with firewall and intrusion detection/prevention systems

Familiarity with risk assessment and vulnerability management

Experience: Cybersecurity Boot Camp May 2022- November 20222

Completed an intensive cybersecurity program that covered various topics such as network security, cryptography, and ethical hacking.

Retail Store Manager Walgreens, Nashville, TN July 2005-Current

Managed all aspects of retail operations including sales, inventory management, and customer service.

Developed and implemented training programs for staff on sales techniques, customer service, and store policies and procedures.

Oversee the hiring, training, and performance evaluations of staff.

Successfully increased store revenue by 25% over a two-year period.

Education: CompTIA Security Plus Certification February 2023

Coding Dojo May 2022-November 2022

Bachelor's degree in business administration, University of North Alabama August 2002-May 2005

Certifications:

CompTIA Security Plus

Pharmacy Technician PTCB

References: Available upon request

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