General Manager Customer Service

Sammy Enmair ********@*****.***

864-***-**** Fountain Inn, SC

Summary

Dedicated leader with experience increasing sales through strategic marketing campaigns and streamlined team development.

Well versed and experienced in the hospitality and service industry with over 15 years' as a restaurant manager. Strengths in conceptual design, menu/specialty planning, guest service, and process improvements resulting in maximizing sales growth and optimizing service standards. Known to prioritize company brand and vision with guest satisfaction to provide an atmosphere of enjoyment. Experienced home remodeling professional of delivering exceptional results. Skilled in all aspects of home remodeling, including design, construction, and project management. Committed to providing excellent service to clients and ensuring projects are completed on time and within budget. AREAS OF EXPERTISE Cost Analysis/Control

Inventory Management

Quality Assurance

Negotiations

Risk Management

Streamline Processes

Profit & Loss Management

Policy Improvement

Staff Development

Project Management

Sales

Market Research

Customer Service

Guest Relations

Projects Design

ACCOMPLISHMENTS

Conceptualized new business from ground up including building layout, food and beverage menu, developing operating procedures, and hours of operation. Designed recipes for new menu items, overall menu designs and project design. Increased sales margins and decreased costs for expenses. Buy homes that need improvement, fix it, and sell it for profits. PROFESSIONAL_EXPERIENCES Home Improvement Professional Services, Fountain Inn, SC 08/2016 – Present Owner

Managed all aspects of remodeling projects, including design, construction, and scheduling. Work with clients to develop remodeling plans that meet their needs and budget. Coordinate with subcontractors and vender to ensure timely completion of projects. Maintain accurate records of project expenses and ensure project is completed within budget. Communicate regularly with clients to ensure satisfaction and address any issues. Extensive knowledge of home improvement techniques and materials. Make sure the homes are safe and meet all requirements and regulations

Sammy’s Sports Bar and Grill, Greenville, SC 04/2018 – 03/2020 Owner

Designed company mission and vision statement as well as company policies, procedures, and training manuals. Interviewed, hired, trained, developed, and coached team of employees to reach sales and performance goals. Analyzed sales programs and incentives to determine ways to improve performance, service, and safety control. Estimated food, liquor, wine, and other beverage consumption costs to project purchasing amounts. Monitored budgets and payroll records reviewing financial transactions to assure expenditures are within budget. Investigated and resolved complaints regarding food quality, service, or overall accommodations to assure delivery of a great guest experience. Built sales in a new sports bar location through targeted market research. Bova, Simpsonville, SC 02/2012 – 06/2018

General Manager

Supervised the daily operational procedures for location. Reviewed sales goals and evaluated staff performance. Developed and implemented product marketing strategies including advertising campaigns and sales promotions. Managed movement of goods in and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations. Directed and develop a team creating weekly schedules, managing meetings, and supervising daily work duties. Monitored suppliers ensuring they efficiently provided needed goods and services within budgetary limits. Established and maintained a strong team of employees. Corner Pocket, Greenville, SC 04/2009 – 02/2012

General Manager

Provided overall leadership related to operations, staffing and training. Administered business activities concerned with production, pricing, sales, budgeting, payroll, or product distribution. Established and implemented departmental policies, goals, objectives, and procedures. Run the floor inclusive of greeting and assisting customers, stocking, and taking inventory. Prepared staff work schedules and assigned duties. Ensured food safety, quality, and presentation with each guest or party served. Promoted customer loyalty programs for top satisfaction.

Maintained cost control to keep operations within budgetary limits. Olive Garden, Greenville, SC 11/2006 – 01/2008

General Manager

Handled all aspects of operations including profit and loss management, food safety, sales forecasting, and staffing. Organized activities such as sales promotions in coordination with assistant managers and shift leaders. Coordinated financial activities and reviewed sales numbers to fund operations, maximize investments, and increase efficiency. Supported kitchen, bar, and dining room providing wraparound service for front of house and back of house. Operated over budgets and weekly payroll terms EDUCATION

Associate of Arts

Westchester Community College • Valhalla, NY

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