Postal Clerk Customer Service
Resume:
Terry Stevenson
Moraine, Oh. 45439
***********@*****.**
Professional Profile: Skilled Logistics professional, with proven results in Supply Warehouse Management, Supervision, Training, Audit Readiness, and adherence to governmental policies/procedures. Possesses strong analytical and interpersonal skills. Communicates effective individually and within team settings.
Education:
High School Diploma
Belmont High School- June 1987
Skills/Competencies:
Management and Supervision
Training
Positive leadership skills
Supply Management and Transportation
Public briefing, reporting and presentation skills
Effective verbal and written communication skills
Most Microsoft applications
Exemplary internal and external customer/client service
Multitasking and prioritization
Ability to grasp new concepts, processes, and systems
Ability to interpret and follow blueprints
Employment Experience:
Bureau of Motor Vehicles-Beaver Creek, Ohio
Supervisor of Customer Service Representatives: July 2021-July 2022
Manages and supervises and remains accountable for operations carried out by subordinate supervisors and leaders
Training
Positive leadership skills
Organizes, distributes, directs, coordinates workload and activities and follows up on employees’ work quality and productivity throughout the day
Prepares operating instructions and work schedules to be followed by subordinate supervisors
Ensure all employees are greeting and responding to customer’s inquiries professionally and in a timely manner
Provides information and advice to higher level supervisors/management officials on status of scheduled work assignments, workload data, budget estimates,
changes in work techniques and standards, rearrangement of equipment, or changes in facilities
Assist with the dissemination of directives regarding to policies or procedures set forth by Chief of Driver’s examination
Prepare and monitor budgets and personnel records
Studies continuing problems and recommends corrective action and creates plans
Handles sensitive phone calls
Review and analyze production cost, personnel utilization and work to reduce costs
Input attendance and leave information into the time management system
Recommends promotion of subordinate supervisors and reviews position descriptions for accuracy
Maintain confidential files
Make travel arrangements for staff
GE Aviation-Beaver Creek, Ohio
Computerized Machine Operator: October 2015-July 2021
Perform regular preventative maintenance on equipment
Ensure tools and robots are accurately calibrated
Set up, operate and program a variety of computerized machines such as furnaces, lasers, robots and presses
Test new tools and makes recommendations for modifications
Trains newly assigned personnel on all equipment and computer operations
Determines training needs for all levels of subordinate supervisors and employees
View and interpret blueprints and drawings for scale and accuracy
Assist manager with time and attendance for employee accountability and scheduling leave for subordinate employees
Complete daily workload reports and assist with developing long range work requirements
Distribute workload and follow up on employees’ work quality and productivity throughout the day
Establish deadlines, priorities and work sequences in accordance with management workload plans
Develop and document internal processes and administrative controls
Sirius Transportation (GMBH)-Nurnberg, Bavaria
Professional Truck Driver: January 2006-September 2015
Loaded, unloaded, and transported truck containers within the borders of Germany through established routes and territories
Licensed for propane, electric and diesel forklifts which include standing and sitting models
Operated manual and electric pallet jacks
Inventoried truck loads and paperwork for accuracy before accepting loads
Ensured customer signed for material and obtained paperwork for accurate record keeping
Inventoried warehouse locations and quality check to ensure the correct material and count is in location
Ensured truck logs were maintained for accuracy
Utilized various hand tools to assist with cargo including crowbars, hammers, shears and banding equipment
Department of Defense U.S. Army-Kitzegen, Bavaria
Lead Postal Clerk of U.S. Army Base Harvey Barracks: January 1994-September 2015
Lead over 12 employees
Lead employees who are utilizing mechanized, automated and manual material moving equipment
Ensured that all safety and security requirements were followed according to Federal Standard Operating Procedures
Directed employees engaged in front counter area working with customers
Provided exceptional customer service
Evaluated work for overall effectiveness, to meet production goals and quality/ audit standards
Distributed workload and followed up on employees’ work quality and productivity throughout the day
Established deadlines, priorities and work sequences in accordance with management workload plans
Maintained records of stamps and inventory ordered
Provided professional customer service to military and civilian personnel for postal service needs
Completed daily workload and reports
Operated over $100,000 operating fund for shifts daily
Performed quality checks on front counter employees according to Federal guidelines for accounting
Received, sorted and distributed mail at the post office
Handled personnel issues according to the Labor Agreement
Inputted time and attendance of all 12 employees into the timekeeping system
Army and Air Force Exchange Service-Nurnberg, Bavaria
Warehouse Manager: November 1992-January 1994
Managed all Logistical product purchases by military and civilian personnel stationed at the Army Installation
Ensured all employees were trained to the required auditable standards
Directed employees engaged in receiving, storing and issue functions; for shipment
Trained new employees, assist employees with problems and ensured work completion
Ensured all employees followed safety procedures for warehousing
Ensured all supplies were ordered timely
Completed daily workload reports
Initiated and enacted daily workload strategies
Managed overtime, leave, and timesheet certification in the timekeeping system
Recommended promotion or reassignment of subordinate employees
Interviewed potential candidates for promotion through interview panels
U.S. Army-Nurnberg, Bavaria
Wheeled Vehicle Mechanic: October 1989-October 1992
Maintained all vehicles in motor pool for the base
Mechanic for all vehicles needed for military movements to and from overseas destinations
Trained lower graded soldiers on equipment and maintenance requirements
Ensured all military vehicles and soldiers were deployment ready at all times
Ensured any vehicles that were non-operational were fixed and put back in operation
Cleaned and maintained vehicles for any Distinguished Visitors
Proficient in military and civilian TDY travel orders and procedures
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