PROFESSIONAL SUMMARY

Personable and energetic Receptionist committed to delivering excellence

in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 25 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

WORK HISTORY

Customer Service Supervisor, 05/2018 to 03/2020

Curis Pharmacy - Pompano, FL

Assistant Manager, 01/2010 to 08/2015

HM Compounding Pharmacy - Brooklyn, NY

CONTACT

Address : Boca Raton, FL 33496

Phone : 516-***-****

Email : adv43d@r.postjobfree.com

SKILLS

ALONA CHERVINSKY

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

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Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

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Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

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• Managed phone calls

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Trained team members in successful strategies to meet operational and sales targets.

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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

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• Monitored employee performance and developed improvement plans.

• Precisely measured and combined ingredients to deliver scrupulous

• Strategic Planning

• Credit and collections

• Staff Management

• Customer Relations

• Business administration

• Inter-department collaboration

• Documentation and reporting

• Scheduling

• Time management

• Organization skills

• Verbal and written communication

• Adaptable

• Drug storage procedures

• Manual medication dispensing

• Updating medication histories

• Advanced math skills

• Drug Formulation and Compounding

• Drug inventory management

• Documentation and control

• Database administration

• Bookkeeping

• Schedule Management

• Training and mentoring

• Professional demeanor

• Transcription and Dictation

• Conflict Resolution

• Multitasking

• Performance improvement

• Medical Billing

• Assisting with physical exams

Pharmacy and customer records

management

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• Patient confidentiality

• Team collaboration

• FDA and ICH Guidelines

Sales Representative, 09/2004 to 12/2009

Healthmax Pharmacy - Brooklyn, NY

Lab Assistant, 09/2006 to 06/2007

Tourou College Of Health Sciences Microbiology Lab - Long Island, NY Receptionist/Office Manager, 02/1997 to 11/2004

Dr. Michael Landor - Queens, NY

Head Pharmacy Technician, 04/2000 to 10/2002

Cvs Pharmacy Inc. - Merrick, NY

formulation on customer compound prescription orders. Drove business development through proactive networking and relationship-building strengths.

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Communicated with customers to understand needs and recommend appropriate solutions.

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Initiated sales strategies by recruiting new clients through approved methods.

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Utilized professional sales techniques to persuasively communicate with clients.

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Followed safety procedures when handling and disposing of hazardous chemicals.

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Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.

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Maintained lab by calibrating equipment and cleaning surfaces and items used.

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Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.

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• Demonstrated competence in collecting lab samples for testing. Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

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• Prepared specimens.

• Prepared Agar dishes to grow specimen.

• Worked under a professor in collaboration with NASA. Assisted in administrative duties for office team, including making phone calls, copies and schedules.

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Kept reception area clean and neat to give visitors positive first impression.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.

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Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

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• Helped pharmacist clear problematic prescriptions and address

• Quality Assurance and Control

• Assisting pharmacists

Receptionist/Medical Assistant, 06/1995 to 01/1997 Dr. Mihail Medvedovsky - Brooklyn, NY

EDUCATION

No Degree, Physician Assistant

Touro College - New York, NY

customer questions to keep pharmacy efficient.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

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Set up and modified patient profiles in Opus to include current information such as medications and insurance details.

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Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

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Counted, measured, and compounded medications following standard procedures.

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Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

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• Collected co-payments or full payments from customers. Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

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Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

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Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

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Resolved non-routine issues like third party billing, computer system and customer service issues.

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Kept reception area clean and neat to give visitors positive first impression.

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Scheduled and confirmed appointments and meetings for Dr. Mihail Medvedovsky.

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Scheduled Assist-A-rides to pickup and drop off patients for their appointments.

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Made copies, handled patient files, helped patients fill out their health forms.

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• Monitored premises, screened visitors, and updated logs. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

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Organized paperwork such as charts and reports for office and patient needs.

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Managed office logistics by scheduling appointments, maintaining files and collecting payments.

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Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.

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• Assisted doctors when necessary for various procedures.

• Explained at-home care instructions to patients. Doctor of Pharmacy, Pharmacy

Long Island University - Greenvale, NY

No Degree, Pharmacy (Pre-Pharmacy)

Kingsborough Community College of The City University of New York - Brooklyn, NY

GED

Abraham Lincoln High School - Brooklyn, NY

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