Service Representative Personal Assistant

Destiny Lockett

Phone: 678-***-****

*********@*****.***

*** ******* ** **,

Marietta, GA 30060

My objective is to obtain employment that would provide the opportunity to fully enhance my exceptional communication, technical and analytical skills while promoting professional growth.

Highly organized with an ability to manage resources, budgets, and on-site personnel.

Familiar with PC-based systems and managing and storing data using computers, software, databases, networks, and servers.

Defining applications problems, evaluating system processes and procedures, maintaining, and improving processes

Exceptional attention to detail, strong project management, multitasking, and decision-making skills

Excellent verbal and written communications

Superb customer service skills

Ability to apply developmental and need assessment knowledge; quick learner, efficient multitasking skills, and able to work well under pressure with accuracy.

Crisis intervention knowledgeable

Ability to communicate and establish rapport rapidly among clients and peers.

Capable of working in a self-supervisory capacity while also being able to self-initiate assignments

Install, maintain, and upgrade workstation and peripheral hardware and software.

PROFESSIONAL EXPERIENCE

DJLock Enterprise

Airbnb Manager (January 2022 - Present)

Manage 4 properties. Onsite duties: on call property support for duration of stay, prepare rentals & provide access to properties. Perform routine and emergency maintenance. Communicate with owner on properties’ performance, availability, and issues. Offsite duties: maintain reservations calendar. Market service and source new clients, do assessment prior to cleaning to set the client's expectations and handle day to day business operations and guest relations.

K & L Construction Services

Office Administrator / Personal Assistant (January 2018- January 2022)

Greeted customers and employees ● Processed payroll ● Distributed paychecks ● Made bank deposits ● Balanced bank statements ● Bill & Invoice Payment ● Received rental & lease payments ●Purchased supplies & equipment ● Inventory management of vending machines. Performed secretarial work including answering phone, managing calendars, event planning, reservations, prepare spreadsheets, making travel arrangements and other duties as assigned. Analyze and resolve complex workstation, application, and server related problems. Ensure that all computer systems within an organization serve to support organizational goals.

Fallas Discount Store

Department Supervisor (October 2016- December 2017) Promotion

Participated in hiring, training, coaching, developing and scheduling department’s associates ● Worked with department’s associates to plan and execute meetings and exceed the store’s annual sales and contribution goals ● Communicated important information about products, sales techniques, company policies and guidelines or business-related issues ● Handled register transactions, returns and customer complaints ● Responsible for the overall success of the department ● Was knowledgeable of all products, services, and order entry.

Customer Service Representative (September 2015- October 2016)

Greeted & assisted customers with purchases and returns ● Performed physical inventory and restocked merchandise on the sales floor ● Maintained work area and followed sales floor standards to enhance sales ● Communicated all customer requests to management.

Museum of Science and Industry

Community Initiative Intern (Summer 2013, 2014, 2015)

Conducted interactive scientific presentations and educational workshops for community youth programs throughout the Chicagoland area libraries, early education sites, parks, community organizations and/or programs ● Participated in team building projects and personal finance workshops.

SYSTEMS/SOFTWARE

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, ServiceNow

EDUCATION/TRAINING

2023 ASSOCIATE DEGREE IN BUSINESS MANAGEMENT - INFORMATION TECHNOLOGY, Eastern Gateway Community College

2015 CORE 40 COLLEGE PREP DIPLOMA, Lake Central High School

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