Customer service Collections
Resume:
Brittany Schorn
*****.********@*****.***
Professional Experience:
Ace Industrial Supply
Collections Representative October 2021-Curent
● Heavy inbound and outbound call volume
● Prepare and send notifications of payments past due and process payments
● Analyze customer accounts to determine whether it is considered delinquent
● Send out return labels
● Skip traced
Willis Tower Watson
Customer Service Representative March 2021-October 2021
● Answer incoming calls regarding participants HRA accounts and how to request for reimbursements.
● Walk participants thru how to set up an online account
● Call participants carriers to see if they have automatic premiums set up.
● Answer any questions that the participants has regarding how HRA account works and how the money is distributed and how they can pull from the HRA.
AmericInn April 2019-March 2021
Front Desk Manager
● Greeted all guests in a courteous and professional manner
● Registered guests, logged requests, provided recommendations for area, and issued room keys
● Processed guest payments for room charges, food and beverages charges, and phone charges Diversified Lifestyles December 2018- April 2019
Caregiver
● Charted daily information such as client’s mood changes, mobility and eating percentages
● Followed all safety protocol and safety guidelines
● Helped clients with their daily needs such as cooking, cleaning and grooming Jennie-O Turkey Store October 2017- November 2017
Customer Service Representative
● Responded to customers request via telephone and email
● Could be counted on by other team members to help out as needed
● Communicated data efficiently via PowerPoint, Excel, and Word Enhanced Recovery Company August 2015- May 2017
Collections Supervisor
● clear expectation and goals to each team member Communicated
● Trained new collections representatives on collections processes and incentivized team members to achieve production goals
● Asked open-ended questions to assess customer needs Northland Group Inc. June 2014- July 2015
Collections Agent
● Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination
● Remained calm and collected and maintained professionalism when customers were upset
● Contacted customers to collect outstanding payments via one-time or negotiated installment methods Education:
● High School Diploma
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