Customer Service Store Manager
Resume:
ijahnae Knight
*** * ******* **, ************, Pennsylvania, 19139, US
*******.******@*****.***
Professional Summary
I've worked in both standalone stores and mall environments .I am Capable of achieving sales goals as part
of ateam.
iam efficient in being very Dependable and a punctual manager with exceptional skills in the area of
conducting sales & team leads I aim to be Professional with a knack for instilling excellent customer service
etiquette and sales techniques in others.
Skills
© Team leadership and coaching ¢ Training and development
Merchandising expertise © Sale expertise
© Opening and closing procedures. © Goals and performance
* Mathematical aptitude © Strategic thinker
* Team leadership and coaching ¢ Inventory management
Education
Business Administration - Some college (No degree)
Temple University - Philadelphia, PA
High School - 2021
Frankford High School - Philadelphia, PA
Work History
Store Manager - December, 2022 to Present
Hollister Co. - Philadelphia, Pennsylvania
* Manage point-of-sale systems, focusing on accuracy and efficiency.
© Generated repeat business through excellent customer service.
* Was in charge of the [Type] start-up's daily operations, which included staffing and training, [Type]
compliance, inventory control, and financial functions.
Manager in training - September, 2022 to January, 2023
SNIPES - King of Prussia, PA
Welcomed new members and established and updated memberships in [Company] [Type] programs.
Kept track of short- and long-term objectives and helped with strategic planning.
Assisted with the creation of a marketing strategy and advertising initiatives to better promote the
facility to the general public.
© Drove year-over-year business growth while leading operations, strategic vision, and long-range
planning.
Assistant manager - April, 2021 to September, 2022
Foot Locker - Philadelphia, PA
© Developed planning skills by organizing and scheduling activities on a daily, weekly, and monthly basis.
* Conducted job interviews, conducted employee performance evaluations with positive feedback, and
rewarded high achievers to attract and retain top-quality employees.
I'm in charge of order and inventory management.
Ensuring that all administrative functions are carried out to the highest possible standard
Was in charge of customer service, which included dealing with complaints, stock management, and
answering customer questions.
Sales associates - May, 2021 to November, 2022
SNIPES - Philadelphia, PA
* Observed customer behavior in order to spot security threats and report them to supervisors.
* Demonstrated products to customers, discussed features, and redirected objections to capture sales.
© Negotiated and closed deals with minimal supervision.
Human Resources Representative - August, 2021 to November, 2022
Allied security - Philadelphia, Pennsylvania
© Discussed all aspects of employment with prospective employees, including expected tasks,
compensation, and policies to promote clarity from the start.
Discussed all aspects of employment with prospective employees, including expected tasks,
compensation, and policies to promote clarity from the start.
Produced ad hoc reports and documents for senior team members on a [Timeframe] basis.
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