Customer Service District Manager

PAUL ZARATE

HONOLULU, HI +1-808-***-**** ****.*.******@*****.*** WWW.LINKEDIN/IN/PAULJACOBZARATE BUSINESS DEVELOPMENT MANAGER

A top-performing individual with 15+ years of experience improving business, building strategic relationships with customers and developing compelling content to maximize organizational success. Recognized for growing team members’ confidence, competency, and value to manage simultaneous high-pressure, and volatile situations. Proven success overseeing key clients and improving sales functions for top-tier account management. Track record of promoting a culture of integrity, quality, ethical behavior, and responsibility across the business. Articulate communicator, capable of liaising across multiple levels while fostering positive collaboration culture.

CAREER HIGHLIGHTS

Maximized profit margins for organizational development and assured the growth of assigned accounts.

Converted leads into buyers to enhance sales efficiency and accelerate business growth.

Forecasted and satisfied service requirements to cultivate sound relationships with potential customers.

SKILLS & EXPERTISE

Sales & Business Development Account Management Visionary Leadership Web Content Writing Customer Relationship Management (CRM) Strategic Sales Planning Lead Generation Product Marketing Sales Presentations Performance Evaluation Operational Excellence Relationship Building PROFESSIONAL EXPERIENCE

CATEGORY LAUNCH SPECIALIST/CONTENT CONTRIBUTOR (Remote) Curated.com Remote 2022

● Update and maintain knowledge base on products and technical specifications to boost product awareness.

● Utilize an in-depth understanding of the golf industry and players’ interests for the creation of appealing, well-informed, current copy and content.

● Produce effective content to generate maximum sales and drive traffic to seller profiles.

Used Curated.com custom CRM to maintain records of new and existing sales leads and customers.

Built and sustained long-term relationships with customers to enhance sales effectiveness.

Devised corrective and creative solutions for customers to accomplish complex objectives.

Contributed to converting leads into buyers to optimize sales efficiency and accelerate business growth.

ACCOUNT MANAGER Y. Hata & Co., Ltd Honolulu, HI 2019 – 2022

● Executed multiple functions, such as selling a broad line of products to food service operators while adhering to the guidelines of the sales department.

● Steered substantial efforts in delivering valuable insights across the enterprise.

Assured the growth of assigned accounts and maximized profit margins by planning and implementing effective strategies.

Organized weekly meetings to discuss various approaches for encouraging customer engagement.

Established action plans to improve category penetration and minimize competitive traffic for long-term business success.

BUSINESS OWNER Tacos Zarate Honolulu, HI 2010 – 2018

Controlled end-to-end routine operations, such as inventory, purchasing, staffing, schedules, training, quality control, and customer service.

Paul Zarate+1-808-***-**** ****.*.******@*****.***

Formed engaging content to regulate marketing processes, branding activities, and social media engagement.

Met and exceeded financial objectives by designing an annual budget, tracking expenditures, analyzing variances, and initiating strategic actions.

Led team members to streamline organizational processes.

Enhanced and monitored the financial operations of a business to drive short-and long-term decisions.

Provided robust customer services to ensure client satisfaction and retention. ON AIR ANNOUNCER Hawaii Public Radio Honolulu, Hawaii 2008 – 2009

Performed multiple activities, announcing station identifications at the top of the air and supervising live and pre-programmed on-air content.

Created a playlist and displayed structure in line with station programming standards.

Aided in the assuring seamless flow of nighttime jazz programming by serving as an alternate Announcer.

Conveyed on-air content for calendars, news, and promotional material to the audience. BUSINESS AGENT HGEA - AFSCME Union Local 152 AFL-CIO Honolulu, Hawaii 2000 – 2008

● Negotiated contracts for multiple collective bargaining units to identify and eliminate potential inaccuracies.

● Headed grievance procedures and policies on behalf of members to resolve associated concerns.

Succeeded in controlling costs, overseeing payments, generating revenue, and improving financial business performance.

Represented the organization in matters of business and drove informed business decisions. DISTRICT MANAGER Hawaii Newspaper Agency Honolulu, Hawaii 2000 – 2004

Played an integral role in expanding newspaper circulation and distribution.

Introduced effective strategies to process and dispense daily paper routes to carriers while ensuring the accuracy of routes.

Fulfilled customer requests, followed up on complaints, and realized feedback to enhance work efficiency.

Nurtured a positive environment to ensure customer satisfaction and regulate day-to-day operations.

EDUCATION

Bachelor of Arts in Geography

University of Hawaii – Manoa

Bachelor of Arts in Interdisciplinary Studies

Humboldt State University, Arcata, CA

Associate in Arts in General Studies

Cypress, Community College, Cypress, CA

AWARDS

Hale Aina Awards, Honolulu Magazine (2012, 2013, 2014, 2015)

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