Sales Associate Customer Service

MM

MONICA MARQUEZ

**************@**.*** 432-***-**** Midland, TX 79701

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Inventory control procedures

Problem-Solving

Dispute mediation

Relationship selling

Outgoing personality

Written and oral communication skills

POS system operation

Team player mentality

Energetic self-starter

Sales development

Strategic planning

Customer- and service-oriented

Documentation and recordkeeping

Sales expertise

Excellent communication skills

Invoice and Manifest Review

Accounts Payable

Accounts Receivable

Time Management

El Pollo Trucking Odessa, TX

Sales Associate

11/2022 - Current

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.

Developed trusting relationships with customers by making personal connections.

Assessed customer needs to provide assistance and information on product features.

ADD Consultants Odessa, TX

DOT Consultant

11/2018 - 01/2023

Assisted in developing and implementing different workflows and communication processes.

Developed and implemented new procedures to facilitate business growth. Prepared accurate and concise reports, conveying progress, issues and solutions.

Participated in training and managing new hires to bring new team members up to speed.

Conducted research, surveys and interviews to gain business insights. Monitored contract requirements, invoices and receivables to keep books in order.

Mentored associate consultants to encourage enthusiasm toward tasks and Summary

Skills

Experience

responsibilities.

Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.

Identified needs of customers promptly and efficiently. Implemented strategies to take advantage of new opportunities. Created plans to propose solutions to problems related to efficiency, costs or profits.

Displayed strong telephone etiquette, effectively handling difficult calls. Big Spring High School Big Spring, TX

05/1999

Education and Training

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