Center Representative Service

Katicha Hampton

346-***-**** **************@******.*** Humble, TX 77396

internal tax preparation documents.

Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.

Customer service representative, Conduent, March 2021 -November 2021 Maintain daily record keeping systems that support USDA guidelines and meal count estimates Maintain proper food storage requirements and documentation requirements Oversee food preparation processes to ensure USDA guidelines are met Facilitate food delivery processes to maximize speed of service and efficient use of staff Develop and implement a schedule for maintaining the cleanliness of food storage areas, kitchen equipment and workspaces.

Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.

Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

Created and adjusted department schedules and individual shift assignments. Developed and implemented strategies to enhance team performance, improve processes and boost results.

Call Center Representative, Adecco, November 2015-March 2018 Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Assist with plans, payments, claims, membership Services and concerns Answered and routed calls for a muli phone system, greeted patients, insurance verification, and scheduling

Possess a great attitude and solid computer skills Made reasonable procedure exceptions to accommodate unusual customer requests Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints

Built customer loyalty by placing follow-up calls for customers who reported product issues. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Documented customer correspondence in CRM to track requests, problems and solutions. Maintained strong call control and quickly worked through scripts to address problems. Audited customer account information to identify issues and develop solutions. Met and communicated with vendors to monitor product shipments, prices and backorders. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. EDUCATION AND TRAINING

High school diploma

Houston Can Academy, Houston TX June 2012

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