Service Representative Sales Associate

SS Sherry Smith

Winston-Salem, NC ***** 336-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS Retail Management

Verbal and Written

Communication

Employee Performance Reviews

WORK HISTORY DEPARTMENT HEAD MANAGER 11/2015 to CURRENT Hobby Lobby Winston-Salem,NC

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

SALES ASSOCIATE 07/2013 to 01/2014

Catherine's Plus Sizes

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Made weekly cold sales calls

ARTIST 05/2001 to 07/2004

Salem Stained Glass East Bend, NC

Contributed to creative process through original ideas and inspiration. Established and maintained productive, professional working relationships to promote beneficial project results.

Ordered and maintained adequate supply of materials, supplies and equipment.

Collaborated with art director to implement artistic vision. Advertised and sold mosaics and drawing pieces at local markets and established piece pricing on customer demand, labor costs and raw material costs.

Transformed ideas into high-quality Type and Type creations to fulfill client requests.

DEPT HEAD 05/1994 to 11/1999

Hudson's Bay Waterloo,Ontario, Canada

Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.

Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.

Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track. Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.

Implemented strong control and evaluation procedures to maximize departments' work quality.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Achieved consistent growth targets through proper forecasting and scalability-focused business planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.

STORE MANAGER

Baronessa ( Luggage & Fine Handbags) Waterloo,Ontario,Canada Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Rotated merchandise and displays to feature new products and promotions.

Supervised guests at front counter, answering questions regarding products.

Coached sales associates on product knowledge by using wide variety of training tools.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Protected store from loss or theft by setting and enforcing clear security policies.

Rotated stock to achieve optimum appeal and minimize shrinkage. Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Devised processes to boost long-term business success and increase profit levels.

Bolstered sales volume by implementing incentive program and initiating advanced employee training.

CUSTOMER SERVICE REPRESENTATIVE 03/1990 to 06/1992 Burns Dental Supplies Kitchener,Ontario,Canada

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Communicated professionally with colleagues, freelancers and clients. Effective liaison between customers and internal departments. Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. EDUCATION High School Diploma 06/1981

NSER (North &South Esk Regional High School, Sunny Corner,New Brunswick,Canada

LANGUAGES French

Elementary

English

Native or Bilingual

ADDITIONAL

INFORMATION

I pride myself in my customer service skills and my ability to be empathetic,in order to make people feel at ease.I am very self disciplined,and enjoy working as part of a team as well.

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