PROFESSIONAL SUMMARY

EXPERIENCE

AMY ROBERTSON

** *** ***** ****, **********, WV 25704 (H) 304-***-**** adv3z0@r.postjobfree.com Passionate, knowledgeable, adaptable, motivated, loyal team member with several years experience.

FEBRUARY 2009 - CURRENT

Patient Care Assistant/Lead Clerk Cabell Huntington Hospital Huntington, Wv Maintain and follow standard quality, safety, environmental and infection control policies and procedures.

Monitors expiration dates on supplies, adhere to local, state and federal laws, regulations and statutes.

Monitor, record, and report symptoms or changes in patients' conditions. Performs daily inventory Supplies specialty carts daily Record patients' medical information and vital signs.

Order and stock medical supplies for emergency rooms. Lead trainer for new employees.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.

Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Deliver administrative support to office staff, promoting excellence in office operations. Utilized company tools to identify opportunities and develop action plans to improve performance.

Prioritized, planned, and adjusted schedules as necessary to unit needs Controlled inventory stock levels, reordering as necessary within budget. Answered multi-line phone system by and transferred callers to appropriate department or staff member.

Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs. EDUCATION

REFERENCES

MARCH 2002 - APRIL 2009

Emeregency Medical Director Wayne County Commissioner Office/Prichard Fire and Emergency Services Prichard, WV

Managed quality assurance program, including on-site evaluations, internal audits and community surveys.

Ability to analyze work of professional and technical personnel Monitored and maintained documents, certifications for state and national registry Drove operational improvements which resulted in savings and improved profit. Developed reports by compiling summaries for earnings, taxes, deductions Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into quick book system.

Responsible for truck inspections logs

Processed new hire paperwork and documents.

Managed the proper equipment, and drugs placed on emergency vehicles. Familiarity with grants application procedures

APRIL 2000 - FEBRUARY 2009

Operator/Dispatcher Wayne County 911 Wayne, WV Trained employees to use new or modified equipment. Dispatched multiple emergency agencies

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Delegated assignments based on priorities

2009

Certified Nursing Assistant

Ashland Community Technical College, Ashland, Ky

Volunteer, Prichard Fire Department

Lean Facilitator Certification

REFERENCES: Crystal Henline 304-***-****, Virginia Conrad 304-***-****, Shane Boggas 304-***-****