Customer Service Tow Truck

Steven Eric Shorter

**** ******* *** *********, ** 21215 443-***-**** **********@*****.***

Education

Mergenthaler Senior High School - Baltimore, MD

MD High School Diploma: Automobile Trade; Received: June 2008

Professional Experience

Baltimore County Pumping and Treatment Division, July 2017-Present

Package Driver/ Carrier

Inspect, install, test, troubleshoot, service and maintain pumps, automatic control valves and associated plumbing and controls.

Transport electrical motors, power panels and pumps.

Dismantle, repair and replace pump and valve parts.

Repair light pump station plumbing, consisting of plastic or copper tubing and steel pipes.

Operate District Vehicles including small truck crane.

Adjust automatic control valves, including but not limited to pressure reducing station, pressure relief and discharge valves.

Evaluate condition of auxiliary equipment, makes recommendations and creates requisitions; receives and stores parts and materials. .

Assist other maintenance personnel by performing unskilled or semi-skilled duties.

Participate in stand-by duties as required.

Identify and recommend opportunities for process improvement, including safety, efficiency, etc.

Fed Ex, April 2013- July 2017

Package Driver/ Carrier

Help to optimize the client experience by providing exceptional levels of service to clients while delivering packages to business, residential, and commercial properties.

Operate Step Van daily after load out process and maintain organization throughout the day while driving the delivery route.

Accept and accurately process financial transactions such as money orders and cashier’s checks.

Perform quality review of all deliveries and pickups to ensure a satisfactory experience.

Assist the warehouse in daily operation of home delivery.

Lift up to 150 pounds on a daily basis.

Analyze manifest to determine workload and delivery status.

Use internal equipment to upload, scan, and place proper codes on delivery packages.

Participate in the implementation of new training for new hires.

Use scanner that is equipped with MS Office to deliver the correct packages.

Retrieve outgoing packages from customers for processing and deliver to the appropriate receiver.

Target, March 2011 – April 2013

Back Room Team Member

Use internal database to complete loading and unloading of trucks.

Stock/Restock supplies in warehouse in an organized manner.

Operated power jack, power lifts, and hand trucks to load trucks for home delivery.

Lift up to 90 pounds on average while completing load out.

Jesus Collision Center, November 2007– November 2011

On Call Tow Truck Driver

Properly assisted lead mechanic in completing routine oil changes, brakes, motor mounts, and other automobile repairs.

Operated company tow truck in prompt manner while retrieving damaged vehicles to deliver to the collision shop.

Worked in a team environment to meet strict deadlines.

Maintained a flexible schedule including nights, weekends, and holidays

Provided courteous and professional services to the customers and their vehicles.

Demonstrated efficient customer service and followed proper company guidelines

SKILLS:

MS Office 03-07, Keyboarding-43 WPM, Excel, Microsoft Outlook, Microsoft One Note, Adobe Reader, Customer Service, analytical thinking, leadership, and various other skills

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