Customer Service Representative
Resume:
APRIL FLORA
Customer Service and Success Driven Leader
Louisville, KY 40220
adv3xi@r.postjobfree.com
I am highly motivated by providing an excellent customer experience to everyone that I interact with. I also love teaching the skills that I possess, so that others can also be successful. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Supervisor Healthcare Pharmacy
Chewy - Louisville, KY
June 2022 to Present
Pharmacy technician that takes calls from clients to help them get the medical they can get their pets meds ship to their door, and troubleshoot any issues that may arise from like getting the prescription to us from the clinic or re-faxing or emailing the clinic requests, creating re-route requests, sending RMAs and refunding for orders where there was an issue or a pet passing and sending WOWs to our wonderful customers and showing love and compassion.
Membership Specialist/ Administrative Assistant
Absolute Overhead Door Service - Louisville, KY
January 2022 to April 2022
Make outbound calls to members or potential members that had a membership and let it expire or would be expiring soon to see if they would like to renew and possibly upgrade their membership, and if they never purchased one but work had been at their home but the didn't purchase a membership, I would call to sell the membership to them by explaining the value. I would also schedule tune-ups that were still available under the old membership. When the membership was renewed I would mail out the membership booklet to them and I would always call make sure they received it. Customer Service and Sales Representative
BrightSpring Health Services - Louisville, KY
October 2021 to January 2022
• Call clients to check on them from all over the country to see if they would like to resume services with us, if so I lift the hold and schedule a caregiver for the client. I'll notify the branch where the client lives and call the caregiver that is assigned to the client and let them know they have been scheduled for the days and times they need to go to assist the client with their needs.
• Assist the branches with their scheduling needs by helping find a caregiver closest to the client, or completing the monthly schedule with assigned caregiver. If I need to find an aide for a client, I will call the active caregiver roster until i find a match. Once I find an aide that will take the client, I go over the care plan, confirm days and times they will work in the home, when they will start and, email the branch to notify them.
• Assist clients that have issues with their branch.
• Report everything that I do to my corporate bosses.
• Train anyone that wants to work in the centralizing scheduling department Apprentice Optician/Team Lead
LensCrafters - Louisville, KY
October 2020 to October 2021
Assist patient with making an exam appointment, complete the exam tracker for every patient and updating the data daily. Greet every customer and assist them with their Eyewear needs. Build their profile, Input the Rx, Help with the frame style that was right for the patient. Take measurements explain what lens options would be available and the best for the patients needs according to their prescription.
build lasting relationships with each patient to make sure each patient had the best experience with each visit to the store
Call to notify patient that glasses were ready for pick up or if there was an issue or delay with their order. Dispense glasses and explain how to take care and do a final cleaning. Do repairs as needed, Always be selling so we could meet our sales goals.
Assist SMM in daily store operations open to close when she was there. Acting SMM when she was off. Coaching in the moment about sales, Helping SMM set goals for team and individuals. Help with recruiting, interviewing, and hiring process for potential candidates. Training and development for associates. Field Sales Representative
Skyline Security Management - Remote
February 2018 to March 2020
Canvas residential areas knock doors and speak to potential new customers, explain equipment and service terms, qualify and set up new account. Conduct welcome call and schedule installation, recruit new sales associates to train and coach to be successful. Store Manager
Check Into Cash - Lexington, KY
October 2017 to February 2018
Open store and prep for daily workflow, count safe, prep cash drawers, create employees schedules, coach and train employees. Create new customer accounts and update data if needed. Cash checks, create money orders, and qualify customers for short term loans, conduct collection calls and payment reminder calls.
Staffing Specialist
NESCO Resource Staffing - Lexington, KY
January 2016 to May 2017
Contact our clints once or twice per week to check if they had any needs for new employees and what positions they had available, as well the qualifications of the candidates. Post job ads to seek qualified candidates for the positions, conduct interviews, drug screens, background checks, use E-Verify to verify their personal information, conduct orientations, and on-boarding, set-up their payroll information or issue a pay card for the candidates. We would go over dress code and job description and get the shift that works best for both parties. Notify the employers via email that I have a new employee starting and when to expect them, call client to check in to make sure the employees that were placed out are there on time and working out and if not then I had to let them know by calling them in to office and terminating their position with the clients company and we maybe able to place back out depending on the situation. Assistant Store Manager/Sales Manager
Rent-A-Center - Lexington, KY
January 2015 to January 2016
Assisted store manager in opening store in daily operations also using planograms to save the floor according to what corporate wants the Florida look like and the furniture to be placed in settings that match also helps customers sign up to rent household furniture TVs stereos etc. Making sure the payments for always paid on time tried to set them up on auto pay when selling merchandise to the customers calling references before we would allow the merchandise to be either taken or delivered and then setting up delivery date if merchandise was ordered or too big for customers to take home themselves.
Assistant regional manager
BLUEJAY WIRELESS - Lexington, KY
June 2013 to February 2015
Assisted the Regional Manager in the hiring process, conducted training, coached employees, send out location for set up, made rounds to visit employees, inventory counts, provided support and supplies to each employee, reported daily and weekly goals and numbers to regional and corporate. Pushed production with incentives. Help employees meet or exceed goals. CSR - Customer Service Representative
RX Crossroads Pharmacy(Online) - Louisville, KY
September 2007 to October 2011
Took all phone calls for my programs, if they were a new patient I would have to build a file for the new patient both inte pharmacy system as well as the physical file. Place the order in the pharmacy system as well as the paper order. Hand it over to one of the pharmacy technicians to check my work or put it in the for a pharmacist to check it finalize it and get it shipped out. Re-file patient folder back in our filing system, placed new pharmacy orders for patients almost every call. Some times medication didn't arrive before patient or it arrived unusable I would rush ship a new order out, track their new package to ensure it arrived and to ensure they received it, following up with the patient to make sure it's in good condition so they can take their treatment as planned. Building long lasting relationship between myself and the patient was so important to me and making sure they receive their medication. Education
High school or equivalent in General, computer, business economics, and child development
Oldham County High School - Buckner, KY
August 1996 to January 2000
High school or equivalent
Skills
• Communications
• Sales
• retail sales
• Microsoft Excel
• People Person
• Strategic Planning
• Store Management Experience
• Leadership
• Retail management
• Recruiting
• Google Docs
• Time management
• Microsoft Word
• Management
• Interviewing
• Employee Orientation
• Account Management
• Clerical experience
• Pharmacy Technician Experience
• Pricing
• CRM Software
• Administrative Experience
• Microsoft Outlook
• Research
Certifications and Licenses
Registered Pharmacy Technician
February 2023 to March 2024
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service manager — Highly Proficient
September 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Management & leadership skills: Impact & influence — Highly Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
General manager (hospitality) — Proficient
September 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Recruiting — Familiar
January 2022
Managing the candidate sourcing and selection process Full results: Familiar
Management & leadership skills: Impact & influence — Highly Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Retail customer service — Familiar
October 2021
Comprehending and responding to retail customer needs Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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