**** ******* **** *****

Kissimmee, FL *****

Cell 954-***-****

Email adv3x8@r.postjobfree.com

Hynees Garcia

Objective

Reliable professional pursuing a position that can utilize my office,and customer service skills and strong organization skills to support staff, and communication skills to maintain client satisfaction. Also work for an organization that will provide me the opportunity to service my community.

Experience

Poinciana Renaissance Charter School March 2017-August 2019

Substitute Teacher

● Replace full time classroom teacher for a determined period of time.

●Managed a class of 25 - 30 students.

●Followed and taught lesson plans assigned, by permanent teacher for students' in grades Kindergarten through the 12th grade.

●Guide students through planned activities and tend to their physical needs.

●Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.

●Worked with counselors, teachers, parents and support staff to promote positive student behavior.

●Determined appropriate consequences for inappropriate student behavior and write a report for teacher about the classes events.

Caribbean Cruise Line August 2008 - February 2012

Sales Agent

●Sold cruises and resolved last minute changes and other scheduling issues via telephone in timely manner through thorough investigation

●Assist customers with Bonus vacation destination while routinely finding money saving deals and cruise packages to fit their needs and budget

●Attracted customers by providing informations on the amenities and entertainment offered by our cruise line

●Developing relationships with Cruise Hotels and Airlines to provide better quality service for my customers.

Certified Vacations November 2005 - June 2008

Sales Associates

●Sale Vacation Packages to several destinations to fit customers needs

●Worked collaboratively to ensure company sales goal was met

●Handled and resolved customer complaints in a timely manner through investigation and product/system knowledge.

●Handle inquiries from customers and field sales staff regarding customer travel

●Develop proactive solutions to non-routine customer service issues (i.e. weather –related issues such as hurricanes or snowstorms)

Skills

●Bilingual (English and Spanish)

●10 Years of Customer Service

●Time Management

●Telephone Manner

●Computer Literate: Excel, Microsoft Word, Power

Education

Johnson & Wales University Miami, Florida

Anticipated Graduation date : August 2018

References

Given upon request