Experience Agent Medical Assistant

Ahkia Euwings

Fort Worth, TX ***** Cell phone: 817-***-**** Email: **************@******.***

SUMMARY:

Medical Assistant with excellent communication, and multi-tasking skills; seeking an opportunity in your company to contribute to the betterment of customer satisfaction and the success of the organization, by expressing professionalism, knowledge, skills and confidence that is embodied in my work ethic.

EDUCATION and CERTIFICATIONS:

The College of Health Care Professions- Fort Worth, Texas 08/2021 – 04/2022

Medical Assistant Certificate Program

Association of Healthcare Professionals Pending

National Registered Certified Medical Assistant (NRCMA)

American Heart Association 08/2021

BLS for Healthcare Providers (CPR and AED) Certification

SKILLS:

Charting

●vital signs

●Wound care

●Direct Patient Care

●Various Labs Test

●Medical Terminology

●Autoclave, Sterilization

●Assist Physician with Exams

●Prescription Refills

●Answering Multi-Line Phones

●Specimen Collection & Analysis

●Minor Office Surgical Procedures

●Patient/Family Communications

●Skilled use of an AED and EKG

●Knowledge of OSHA and HIPAA

●Injections

●Capillary Sticks

●Taking Chief Complaints

●Medical Histories

●Phlebotomy

EHR

EMPLOYMENT:

Premier Pulmonary & Sleep Diagnostics - Fort Worth, TX 03/2022 – Present

Medical Assistant

Greets and rooms patients, ensure exam rooms are clean after procedures, cleans and disinfects equipment, and restocks supplies. Documents in the patient’s charts ensuring all charts and forms for the office visit are ready for the provider. Prepares patients for examination procedures, and collect and record patient's vital signs. Answers phones and sets appointments.

Stericycle - Fort Worth, TX 01/2021 - 04/2021

Inbound call center / Customer Service

Handled routine customer care interactions and telephone answering service calls, provided good telephone etiquette, listening skills and empathy, communicated by telephone, e-mail, chat, video or other method, actively participated in Customer Experience Agent training as a new hire and ongoing for new clients, handled basic customer care/answering service/donor calls based on training guidelines and responded according to specific guidelines within a prepared script or template.

Child Care Associates - Fort Worth, TX 08/2016 - 12/2017

Teacher Assistant

Followed all licensing guidelines and company standards to ensure the daily care of every child, developed ability to accurately observe, assess, and plan for children, as well as effectively communicate with families, completed extensive training that provides insight on child care and development topics.

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