Service Representative Customer
Resume:
Lekayla Harbor
Dallas, TX *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Development Representative
CIENCE - Dallas, TX
July 2022 to Present
Outside B2B sales representative using softwares and systems such as salesloft crm, microsoft excel, and orum dialer to make 100+ cold calls per day and set appointments for sales, selling tech products such as tech A.I powered systems softwares and products using negotiation, communication, and knowledge of the use and benefits or products and/ or services.
• Tracked sales and other KPIs
• Negotiated and completed purchasing contracts
• Provided exceptional customer service
Licensed Realtor
August 2020 to Present
Outbound cold call, email, Facebook Message sellers and buyers of real estate to close real estate transactions Successfully. communicate with speed and Promptness to discuss buyer and seller needs clearly. Negotiation of contract prices, fees, asking price of a property. This position consisted of Internet research to constantly learn and increase real estate deals as well as research of marketing methods to see more success. I have been able to become an experienced as a personal sales / service representative, researcher, advertiser/ marketing manager. I excel at networking, sales, listening, talking, and being driven.
Facebook Marketing Expert
Facebook, Inc. - Dallas, TX
February 2022 to May 2022
Specialize in ad design while maintaining a ranking in the top 10% in sales and implementation. Responsible for successfully self-starting and working independently to build client relationships, solution selling, cold calling, email marketing, closing leads, and generating new business. Overcome objections by establishing companies needs & advising them of the most beneficial ad sets to consistently increase and optimize their ad results and maximize their ad spending. Achieved revenue goals by making 150-200+ Daily outbound B2B cold calling business owners who advertise on Facebook as well as sending 100+ Follow up emails daily. I use SAAS integration systems such as Hubspot and manage leads using sales force CRM to enter client data such as updates and logging each interaction & keeping track of success of both pitches & implementations. Train new and existing employees. Customer Service/Sales
The Lice Heads, LLC
November 2019 to August 2021
Maximize reaching sales goals by overcoming objections, diagnosing issues, & helping to consistently solve whatever problem they have by communicating effectively the utilization and benefits of the products. resolve customer issues promptly, Implement high achieving customer satisfaction goals, and better-enabled myself to effectively meet them. In this role I was able to exercise my sales skills, persuasion/ upselling skills, teaching, communication, and organization skills. Education
Bachelor of Science in Psychology
Indiana University-Bloomington
2016 to 2020
Skills
• Customer Relationship Management
• Social media management
• Outside sales
• Windows
• Customer support
• B2B
• Typing
• Direct marketing
• Facebook Advertising
• Search Engine Optimization (SEO)
• SaaS
• Intelligence targeting
• B2B sales (3 years)
• Salesforce
• Email marketing
• CRM Software (2 years)
• Market Research
• Customer Service
• Communications
• Leadership Experience
• HubSpot
• Outbound Sales (4 years)
• Social media marketing
• Google Suite
Assessments
Work style: Reliability — Highly Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work motivation — Expert
March 2021
Level of motivation and discipline applied toward work Full results: Expert
Real estate — Highly Proficient
February 2021
Matching listings with specifications
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Real estate — Highly Proficient
February 2021
Matching listings with specifications
Full results: Highly Proficient
Attention to detail — Highly Proficient
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Advanced attention to detail — Highly Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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