EDUCATION

Texas Woman’s University – Denton, Texas 2001-2005

Bachelor of Science

Skills

Efficient in MS Office products – MS Word, Excel and PowerPoint

Effective time management, decision making skills and self-accountability

Excellent Written and Verbal Communication Skills

High level of professionalism, result driven and confidential

Organization, analyzing information and thoroughness

Typing skills and Data Entry skills

Administrative and clerical work

PROFESSIONAL EXPERIENCE:

SELF – EMPLOYED, DALLAS, TEXAS

Home Engineer January, 2022 – Current

Execute daily routines in a punctual manner.

Receives and responds to phone calls, chats and emails on a timely manner from school and clinics on services or appointments.

Determine nutrition requirements, purchase, prepare and serve meals.

Monitor, record, report symptoms of ailments of family members and coordinated doctors’ appointments for treatment.

Maintain a clean and safe environment.

Observe and monitor play activities, and entertain my child by reading and playing games.

Support family members emotional and social development, encouraging understanding of others and positive self-concepts.

Assign and schedule organization duties to family members according to their capabilities.

DIGITAL RISK, DALLAS, TEXAS

Mortgage Closer July, 2020 – February, 2022

Manage individual pipeline to safeguard service levels, production, quality and compliance within the Closing.

Verify the Closing Disclosure meets all required federal and/or program guidelines.

Ensure closings adhere to lock confirmation, loan approval and program guidelines.

Perform mortgage loan closing functions including, but not limited to, data entry, filing, document preparation, auditing, and quality assurance.

Leverage available systems and tools, and apply sound independent judgment when applicable, to perform loan closing tasks, and proactively convey needs and requirements as applicable.

Work efficiently and quickly to meet aggressive service levels while still meeting accuracy requirements and volume expectations.

Act as intermediary between all parties in a closing transaction such as underwriters, title clearing specialist, home preservation specialist and vendors to answer questions and resolve any issues.

Keep abreast of latest updates in company, regulatory and investor guidelines.

HOME INSTEAD, CORINTH, TEXAS

Care Giver August, 2018 – June, 2020

Recorded and reported changes in residents’ conditions.

Assist residents with daily living activities.

Assisted with and documented on medications.

Maintained and updated assigned documentation on a regular basis.

COLABERRY SCHOOL OF DATA, PLANO, TEXAS

Courses in Data Analytics - Student November, 2016 – July, 2018

Gathered, cleaned and processed data.

Produced reports using tableau as a tool.

Spotted patterns and trends from the data analyzed to detect current/future company projections.

Preparing final analysis reports for the stakeholders to understand the data analysis steps.

BANK OF AMERICA, PLANO, TEXAS

Quality Assurance Analyst February, 2012 – October, 2016

Effectively and efficiently monitored foreclosure attorney firm performance and output.

Responsible for conducting broad based quality assessments of attorney firm output/work to detect opportunities for improvement, to ensure maximum quality and to minimize risk.

Tested new tools and software to track down any irregularities or functional issues before mortgage data was worked on.

Conducted stringent and detailed desktop file reviews of foreclosure documentation uploaded by attorney partners in the LPS system.

Examined foreclosure documentation for accuracy, completeness, and compliance with appropriate company and related standards.

Looked for irregularities in signatures, dates and connected with attorney network representatives to obtain missing documentation.

Performed compliance reviews in areas of default servicing, loss mitigation and bankruptcies emphasizing on foreclosed loans.

Multitask and work in fast paced environment using multiple systems to process work and prioritize needs as they arise.

Created and analyzed reports to see patterns or trends of data.

Interact with all levels of management and escalate complex issues.

BANK OF AMERICA, PLANO, TEXAS

Property Preservation Specialist II February, 2009 – February, 2012

Mitigated loss to the company and investors by managing the maintenance and repair of bank owned foreclosure properties.

Absolute business and personal integrity, ability to understand and resolve complex and diverse issues.

Assisted with training and distribution of work to associates.

Compile daily reports on performance and emailed them to management.

Perform routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries via email, fax or phone.

Researching and/or preparing documentation, while using quality control/Auditing in accordance with established guidelines and determining appropriate course of action.

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