Customer Service Office Manager

SUMMARY

Business professional dedicated to providing excellent customer service, with an educational background in accounting and business management, while demonstrating an outstanding work ethic, committed to exceeding customer expectations, to ensure the financial success for ownership and investors.

SKILLS PROFILE

-Customer Service Excellence

-Business development and retention

-Community engagement and account management

-Communication and Networking Skills

-Impeccable organizational skills

-Strategic Sales and Marketing

-Proficient in all Office systems

EMPLOYMENT HISTORY

Westlake Health Campus, 2022

Lifestyle Villa Director/Private Pay Specialist/Guest Relations

Identify census opportunities of all private pay service lines and market accordingly to ensure we were on target to meet and/or exceed budgeted goals

Achieved 100% occupancy in all private pay service lines for the 3rd quarter of 2022

Coordinate, market and attend community wide events, sales blitzes and networking events

Continued focus on relationship management with vendors and local hospitals to create a turn-key experience for the residents and their families

Review incoming referrals, select the most clinically appropriate patients into the campus and assist with admission/move in process

Educate families on senior care options and provide recommendations based on care needs

Maintain sales database to ensure a timely response to inquiries, follow up calls, communication timeline and appointment scheduling

Ypsilanti Vision, 2013-2022

Office Manager

Assisted with the marketing efforts by attending trade shows and expos

Communicated with sales representatives to ensure we were offering the most popular/current styles to our customers

Worked with customers to ensure the best product selection based on their needs, through accurate measurements and final fitting of spectacles

Managed office, responsibilities included, answering multi line phone system, accounting/banking, inventory, ordering, filing and database maintenance

EDUCATION

University of Phoenix

Bachelor of Science in Business Management, April 2012

Associate Degree in Finance, May 2010

References Available Upon Request

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