Customer Service It Support

************@*****.*** Cell: 203-***-**** *****Drake Street Coon Rapids Minnesota 55448

Summary

A Motivated and highly energetic individual with solid working skills and a wide range of hands-on technical experience in providing adequate IT support, System Administration, and security.

A highly articulate expert in completing demanding jobs within a crucial timeline.

Very exceptional managerial skills and a systematic approach to my deliverable.

Education and Technical Training

•University of Arkansas Grantham Lenexa, KS May2022-

Present

•Bachelor of Science in Cybersecurity

•Stella Maris Polytechnic Monrovia Republic of Liberia April 2006-

August 2013

Bachelor of Science in Electronics Engineering

•Intercom Programming and Manufacturing Company (IPMC) Accra Republic of Ghana

Certificates and Certification Earn.

CompTIA A+ and N+, MCP, MCSA, and MCITP,MCSE.

•Experience

The Inner Hero Organization Minneapolis, Minnesota August 2017-

Present.

•IT Technician II/System Administrator

•Install and configure hardware and software.

•Review and decide on Software and devices to be purchased by the organization.

•Provide Tier 2-3 support and assist with project implementation within the environment.

•Provide supervision and guidance for team members’ Tasks and work deliverables.

•I approved Software specifications based on the user needs.

•I provide Desktop and application support to all employees as needed.

•I install Windows Linux and office 365 on all the organization devices.

•I also install every new system and manage it, rebuild the existing system, and configure hardware peripherals.

•Set password policies and unlock user accounts when they get locked out.

•It is my responsibility to add new users to the active directory and exchange office 365.

•With my unique sense of human, I deliver exceptional customer service skills

•And Task completion.

• I am responsible for problem identification, diagnosis, and resolution. This includes both remote and desktop support.

• I keep an inventory of all assigned devices.

•I am committed to providing excellent customer service.

Ministry of Finance and Economic development planning Monrovia, Liberia

January 4, 2009, to July 5, 2016

•As the IT lead, I was responsible for the migration and integration of the new

ERP System called Free balance.

•I participated in essential business meetings. And I was a part of the team that conducted the application vetting process.

•I work closely with the security team to set strong passwords and database backup policies.

•I supervised the configuration and deployment of computers to every employee on the system.

• I Communicated with management and staff on providing analytical and technical assistance for the continuous improvement of IT solutions.

•I served as an escalation point for high-end application support and implementation, sometimes including training workshops for users and application updates, which the vendor conducted upon my request.

•I monitor and conduct regression testing, ensuring application alteration and changes meet the end user’s requirements.

Skills

Leadership, Problem-solving, Teamwork, organizing, Help Desk, Desktop, Support service Desk troubleshooting, managing operating systems: Windows XP,windows7, Windows8, Windows10 Configuration manager, DNS, DHCP, HTTP, Active Directory, organization and Time management, Strong writing and verbal communication, Strong understanding of computer hardware and Software

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